Franklin American Mortgage Company Mortgage Complaint

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Franklin American Mortgage company advised that I needed additional flood coverage, which I purchased and my insurance Co. sent a fax stating I had the extra coverage. FAMC maintained they did n't get the fax so I had my insurance co, send a - fax. FAMC admits they received that fax and they posted it on -. I received my - house payment bill and it showed that I owed an additional $48.00 for insurance which FAMC said it purchased on my behalf. I called FAMC and complained about my bill and the lady looked up my account and advised me they had mad a mistake and not to pay the extra $48.00. I asked her to e-mail a copy so I would have proof that I did n't owe the extra money. She stated that I would receive a confirmation e-mail between - and - hours. After waiting for more than - hours, I again called FAMC and spoke with a supervisor named - on -. She too stated I did not owe the extra $48.00 and I told her why I wanted an e-mail verification. Her reply was


but when I asked her the name or the entity that I must contact to file a complaint against FAMC, she hung up on me. I immediately called back and contacted supervisor -. She said she would look into it and call me right back. '' I asked her how many days or weeks it was going to take her to call me and she repeated I will call you right back. '' It has now been - hours and - minutes since - said she would call me right back. If you have any authority over matters like this, I certainly hope you suspend - 's right to hold mortgages as they know nothing about running a business, let alone - that hold a lien on real property. Thank you for your prompt attention to this matter. Sincerely ; - - - - - -