Franklin American Mortgage Company Mortgage Complaint

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

I paid my mortgage with Franklin American in full on -/-/2015. I have a $3400.00 escrow balance still with them. It has been 1.5 months and they are still holding my escrow money. When I contact them they say they will mail it but to this point I have received nothing. I am concerned they will keep my $3400.00. I am looking for help with getting my money returned to me.