Franklin American Mortgage Company Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Franklin American Mortgage Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Tennessee

I paid my mortgage with Franklin American in full on -/-/2015. I have a $3400.00 escrow balance still with them. It has been 1.5 months and they are still holding my escrow money. When I contact them they say they will mail it but to this point I have received nothing. I am concerned they will keep my $3400.00. I am looking for help with getting my money returned to me.

Franklin American Mortgage Company customer in Tennessee
Dec 15, 2015

* Source: CFPB Complaint Database

Franklin American Mortgage Company response to complaint:
Closed with explanation

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How Franklin American Mortgage Company handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Franklin American Mortgage CompanyComplaint HistoryComplaints3/20125/20129/201210/201211/20122/20133/20134/20135/20136/20137/20138/201310/201311/201312/20131/20142/20143/20144/20146/20147/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Franklin American Mortgage CompanyLoan servicing, payments, escrow account4.0%84.0%4.0%5.3%2.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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