Review and analysis of over 108 Conventional Fixed Mortgage complaints against Fay Servicing, LLC
Fay Servicing, LLC consumers have reported over 108 official complaints related to Conventional fixed mortgage. Out of the 108 consumer complaints against Fay Servicing, LLC, 24% were disputed by the consumer (i.e. the consumer was not happy with how Fay Servicing, LLC responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Fay Servicing, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Fay Servicing, LLC Mortgage loan modification,collection,foreclosure June 4, 2016 - I have been trying to complete a loan modification with my lender for 2 years and am continually lied too. They send me a letter, emails, and verify by phone that all the information has been received and under review and then a few days to weeks later I get a call that the information is not complete and I get denied. I have gone through this at least 3 times with the latest being today. I received a letter of denial because they claim the documents are not complete after I have received a letter stating it has all been received. Then I get a call from a new account manager telling me it is n... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 31, 2016 - My Mortgage went from $560.00 to $700.00. I was told that it was increased because they escrowed my delinquent taxes. I did not have any delinquent taxes. I was told if I sent a copy of my paid taxes they would refund my money. They only paid the amount due, $320.00. I asked if I could simply refund them, which I have. However, I have sent - faxes with a copy of my taxes and asked them to stop the escrow as they said they were escrowing the amounts for next year as well which is why the fee was so high. Plus interest. I have been trying to get in touch with an account manager, who is ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 26, 2016 - I am currently in default on my mortgage loan due to current situation. I have been trying to pursue a short sale with Fay Servicing ( loan servicer ) since last year and they are preventing me from completing the process along with - - ( investor ). At some point in -/-/- the short sale was approved at $280000.00 and the buyer was unable to close the deal due to the fact that I had squatters in my property. By the time that we were able to evict them, the approval expired and the lender did not honored the approval. In - -, - - - acquired my loan and they had expre... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 20, 2016 - The mortgage on the home that my ex-wife and children live in was finally modified under what I believe to be the - Program. I say finally because we attempted either - 4 times over multiple years to get a government sponsored modification from - - - and ran into issues such as " lost paperwork '', incorrect information and possibly outright lies and mail not being received that was supposedly sent by them. The modification was eventually finalized on -/-/- by - - -. - days later on -/-/-, this mortgage note and the loan servicing rights were sold t... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 18, 2016 - Mortgage company Fay servicing LLc, has neglected to send us any mortgage statements in over the 2 years after our mortgage was sold to them, although several requests were made, we fell past due and since we never had information showing we were late we never realized the late payments or payments that said were missed and made. Fay servicing also takes a very long time to process payments and charges late fees. no contact from the mortgage company to try to rectify,... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 12, 2016 - Our mortgage was transferred to Fay Services from - - - as of -/-/16 due to us being behind on payments. On -/-/16, we made a payment of $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment for $1800.00 which cleared our bank on -/-/16. On -/-/16 we made a payment of $1800.00. This check was sent back to us with a letter stating that they could only accept the full balance due for payment. Our -/-/16 statement had a balance due of $6700.00. On -/-/16, we sent a payment for $6700.00 paying the balance in full a... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 12, 2016 - We held a mortgage with - for many years. My husband - became unemployed in - -. I am on Social Security -. - offered an Unemployment program that allowed deferment of our mortgage payment until - became employed again and they were offering a mortgage modification at the end of the program in - -. The mortgage was transferred to Fay Servicing on -/-/-. We filled out Application to modify the mortgage with Fay Servicing on - -, - after speaking with the service representative weekly. Aside from the odd request for additional information I was told ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account March 8, 2016 - My servicer, Fay Servicing, failed to inform me that they were transferring my loan to - - within 15 days. In fact, I still have not heard from them. And the company they sold it to, Florida - -, did not inform me in a timely fashion. I only received their letter on -/-/16 when transfer was to take place - - -/-/2016. ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure December 14, 2015 - we have been trying to resolve our mortgage problem with a deed in lieu of filing. To this point we have signed all the paperwork and vacated the property. We were participating in the " cash for keys '' program. All the paperwork we have signed and submitted states the property must be in broom swept condition. Also we were told that as long as the property was vacated in broom swept livable condition we would receive some compensation. Now that the house is signed over and out of our control we were told that because we left items in the house we will not receive any compensation. All the it... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 24, 2015 - In -/-/-, our rental property mortgage fell behind. Due to tenant non-payment for many months. At that time, - - - was the mortgage lender. - - - suggested a loan modification. Paperwork and required documentation was submitted several times, for a modification, which in turn was never received by - - -. After many failed attempts at a modification, the loan was them sold to - - -. - - - would not accept any payments and also suggested a loan modification. Again after several years and failed attempts at a loan modification, the loan was next... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 24, 2015 - My loan was in the final stages of being modified by - - when it was sold to Fay Servicing. First contact Fay had made with me was horrible. They said that my loan was in default and that they were going to Foreclose on me. There was no mention of a modification until I said something. Fay said that through there modification process they would work with me and get my payment lowered to an amount that I could afford. Loan modifications are done to help keep home owners in their homes. This is suppose to be the reason that this company even exist so I thought. Upon reading up on Fay Servi... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 18, 2015 - Applied for Mortgage assistance with Fay servicing and recieved and offer of a loan modification by phone on -/-/15 and recieved written offer on -/-/2015. The new mortage payment under the TPP was more than I had been expecting at almost fifty percent of my take home pay. I consulted with my housing counselor who was unable to determine from the modification offer letter the type of modification i was being offered. My housing couselor then contacted my assisigned specialist at Fay servicing to enquire about the offer I had recieved. The specialist informed him that it was a propr... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 12, 2015 - Fay Servicing has taken over one year to get our mortgage dealt with that they acquired -/-/-. This has destroyed our credit file, they are unwilling to show current status -/-/-, or give me a quick refi due to the over 9 % ( - ) we are at now. It takes weeks to get an answer, and seems this is a top down mentality to ignore clients. I deal with delays due to communication for weeks, up to a month - that is with me emailing weekly doing follow up. All requested paperwork from Fay was sent in -/-/-, at once. Then we are told they did not receive parts. We find that strange b... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 12, 2015 - During the summer, I was working with account manager, - -, of Fay Servicing , LLC to secure a modification. The loan was in my parent 's name who are deceased but I became owner after I filed the " Death of Joint Tenants at the - - - - Office. I was also appointed Administrator. I submitted the modification papers to her in early - 2015 and provided the necessary supporting documents as requested. My last verbal communication with - - was the - week of - where she informed me that their company had to send someone out to the property to take pictures from th... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - Fay Servicing Appeals RE : - - - Account Number - - - - -, - - -/-/-I am writing to appeal in response to the letter of denial on the loan modification application for account -. I am really at a loss in why this was denied and the overall review process that took place was very confusing and perplexing. I submitted the modification packet to Fay Servicing on -/-/-. They requested additional information numerous times. In particular they requested 'official ' bank statements on three separate occasions, even though I had already faxed/emailed them... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - I am trying to stop my foreclosure date - - 2015 because i think because i have file a previous complain they got mad and issue me with forclosure notice. they told me today that my circumstances having being change since i have apply and that is not true i started i have rented out - room which is now bringing in -. - extra dollar per week.please help me to stop foreclosure so i can resummit my application. ... |
Fay Servicing, LLC Mortgage application, originator, mortgage broker October 15, 2015 - Robo-signing is illegal and has been outlawed in the State of New York. I have discovered the Assignment of Mortgage on my loan was robo-signed by serial robo-signer - -. Fay Servicing is trying to unlawfully claim ownership of the mortgage using a robo-signed Assignment of Mortgage. On - -, 2007 - - was [ n ] ot an employee ( Vice President ) - on that date. - - was also showing to be an employee ( Vice President ) of - Bank, - on -/-/-, 2007. ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure October 9, 2015 - I applied for assistance in saving my home with my servicer Fay Servicing. I hired an attorney to help me submit all of my paperwork. My attorney submitted a complete financial application on - -, 2015. My attorney also called and confirmed my application was received on - -, 2015 and that it was complete. On - -, 2015 Fay Servicing filed a Notice of Sale against my home. Today they verbally state I was denied and that they are still going to foreclose on my home on - -, 2015. They not only dual tracked '' my foreclosure process after I was already under review for loa... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account October 8, 2015 - We have reviewed the Fay Servicing response and my wife & I - plus our family adviser have found the answer Unacceptable. Again, for the better portion of a Year, Fay ( individuals named additionally-emails retained for examination ) Maintained continually, that the derogatory comment would Not, repeat-NOT affect our Credit Rating. Basically they said Fu-get-about-it ''. From last spring, we have written documentation that in fact It Did impact and Prevent our family from obtaining a home improvement loan. Our conversations with Fay Servicing concerning this matter have altogether been Unsati... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure September 15, 2015 - I became sick two years ago, and was - for three years, and during that timewe fell behind our Mortgage payments. We obtained help for Hope for Housing, and reached out to our Lender, - for a Loan Modification because our Interest rate is at 8.5 % Our Loan was originated by - - -, a Predatory Mortgage Broker who sold to - and at the time we did not realize it was not a VA Loan, because I am a retired - - Veteran. - will no longer communicate with us, except to say that the Loan was transferred to Fay Servicing, who have been reluctant to offer us a Loan Modification ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - In 2014 I was going through financial difficulties and fell behind my mortgage payment, i contacted Fay to see if I can do short sale. I contacted Fays and i got intouch with the realtor and we start working on the short sale, we have - done and I received so many offers within asking price. My realtor had spoken to the negotiator at Fays and he had agreed that if we received officer of specific asking price he will acccept the offer. We received - separate officers within the asking price and every time my realtor will submit the offer to the Fays, Fays will respond to the realtor that ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure May 31, 2015 - Starting as of -/-/15 we tried to make a payment online with Fay Servicing and was unable to do so. We called our account manager - - and asked why we could not. She told us that at that time they took off our link to make payments and we were in pre-foreclosure & would no longer take our partial payments. She explained I could fill out some paperwork to try and defer a payment. So, I filled out everything & sent her my paystubs like she requested. After I sent everything in I was told I did not make enough money and they declined the deferral payment. - then stated that she wan... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 19, 2015 - We had an insurance check for work to be done in our bedroom that was made out to us and our mortgage company Fay servicing. We received the - disbursement and were told when we were - done with the work that they would send an inspector out. After the inspector came out the next - would be disbursed. We called 8 days ok and no one has called us to set up the - inspection. After calling Fay servicing over - times and email contact we have no resolution on when they will conduct the inspection. We have had our entire bedroom crammed into our living room for over three months. The... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account May 18, 2015 - Unable to receive a breakdown of additional fees charged for reinstatement ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account April 30, 2015 - The payment system Fay Servicing has put in place charged me $400.00 more. When I called them today ( -/-/2015 ), they said it does it automatically and said I have to set a different amount when paying over the phone. I told them that I had been paying using the phone for almost a year and the system never did charge more than what is stipulated on the payment ( $2600.00 ). The account manager said she is going to get back to me and never did. ... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 30, 2015 - This complaint is being filed against FAY SERVICING ( Lender/Investor/Servicer '' ) on behalf of - - ( Borrower '' ). This complaint is being filed due to violations to the HAMP guidelines concerning the lack of procedures on the bank 's operations. A complete file with all supporting documentation was faxed on - -, -. The homeowner received a loan modification on - -, -. In the modification - - - forgave $88000.00 permanently forgiven. Our office has been informed that the current balance owed with Fay Servicing contains the $88000.00 forgiven by - 3... |
Fay Servicing, LLC Mortgage loan modification,collection,foreclosure April 26, 2015 - On - -, -, My family and I am in receipt of the proposed loan modification from Fay Servicing, which is my servicer and this was what they offered : they want me to come up with $8600.00 up front, they are increasing my interest rate to - percent and my payment is going to be bumped up to $ -/month ( principal, interest, taxes and insurance ) and my trial payments period is going to be - months before they permanently modify my loan and they want this documents to be signed and delivered in their office no later than on the - -, -. If it goes beyond - -, they... |
Fay Servicing, LLC Mortgage settlement process and costs April 24, 2015 - I had my mortgage with - and they sold my loan to Fay Servicing out of -. I sold my house and tried to get a payoff so we could close the deal. They would not give us a payoff in a timely fashion. They said it would take - days and it would come by mail. We ask if they could fax it, email it, etc. and they said know. It 's been two weeks and we missed our closing deadline. They will not return phone calls. I 'm being blackmailed so they can earn more interest from us. They will not respond to our attorney or return her calls. You should be able to get a payoff on your mortgage or any ... |
Fay Servicing, LLC Mortgage loan servicing, payments, escrow account March 27, 2015 - Ongoing problem with my statements not reflecting the truth according to the payments we are making. My Escrow account disclosure statement on -/-/- reflects a new payment amount of $1100.00 effective -/-/-. - -, -, I attempted to pay the new premium online at the new rate, low and behold it is still reflecting past due amount for - -, and I could not adjust the rate for the new payment so, I was forced to pay $1400.00. The payment cleared my account on the - - -. According to my Fay Servicing mortgage statements, there 's a continuation of an ongo... |