Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Texas

We held a mortgage with - for many years. My husband - became unemployed in - -. I am on Social Security -. - offered an Unemployment program that allowed deferment of our mortgage payment until - became employed again and they were offering a mortgage modification at the end of the program in - -. The mortgage was transferred to Fay Servicing on -/-/-. We filled out Application to modify the mortgage with Fay Servicing on - -, - after speaking with the service representative weekly. Aside from the odd request for additional information I was told that we would be contacted on their decision. - became employed again on - -, - and we sent in the requested documentation.


service rep on - -, - and he told me only then that the original application had been returned as incomplete and that they had new procedures for applications and for us to submit a new application with supporting documentation. There was no reason for not receiving any notification that the application was returned. The new application and all supporting documentation was sent to them on - -, -. Today - -, - I received a certified letter from the debt collector that was an Acceleration of the Debt and that the property would be foreclose on - -, - at the courthouse in -, T-. We feel that we have done everything that we could in good faith with Fay Servicing and want to file a complaint against them.