Fay Servicing, LLC Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Nevada

I applied for assistance in saving my home with my servicer Fay Servicing. I hired an attorney to help me submit all of my paperwork. My attorney submitted a complete financial application on - -, 2015. My attorney also called and confirmed my application was received on - -, 2015 and that it was complete. On - -, 2015 Fay Servicing filed a Notice of Sale against my home. Today they verbally state I was denied and that they are still going to foreclose on my home on - -, 2015. They not only dual tracked '' my foreclosure process after I was already under review for loan modification 41 days before my sale date, but they also have not issued me any reason ( letter ) for the denial or given me any time to appeal the denial. I believe they never reviewed me and only are interested in foreclosing my house. I am told by my attorney this is illegal per RESPA Regulation - ( - ). They were not supposed to issue me a Notice of Sale while I was under review for assistance as long as my full application was received more than 37 days prior to a sale date. My full/complete application was actually confirmed received 41 days prior to a sale date. I am told I was supposed to be issued a formal letter of denial stating the reason I was denied. I am also told I was supposed to be able to appeal this denial. I believe Fay Servicing never reviewed me after my -/-/2015 submission. They simply evaded review and set a sale date. I also want to state they did deny me in the past, however they incorrectly calculated my income and debts. They are playing games and have never had the intention to actually review me for assistance. They simply push for foreclosure.

Fay Servicing, LLC customer in Nevada
Oct 09, 2015

* Source: CFPB Complaint Database

Fay Servicing, LLC response to complaint:
Closed with explanation

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