Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

The payment system Fay Servicing has put in place charged me $400.00 more. When I called them today ( -/-/2015 ), they said it does it automatically and said I have to set a different amount when paying over the phone. I told them that I had been paying using the phone for almost a year and the system never did charge more than what is stipulated on the payment ( $2600.00 ). The account manager said she is going to get back to me and never did.