AC Autopay, LLC Consumer Loan Complaint

AC Autopay, LLC Consumer loan department,

Vehicle loan Managing the loan or lease Ohio

I tried to pay my monthly auto payment through my bank. Payment was scheduled for -/-/2015. On -/-/2015 I called AC Autopay inquiring about the payment and was informed that no payment had been received. I called my bank and was told electronic payments are not accepted by AC Autopay, so they sent them a paper check via US MAIL. I stopped payment on the check since no one could verify it 's whereabouts. I then called AC Autopay again on the -. Explained to them that I stopped payment on the missing check so as to please not submit it for payment. I was assured a note would be placed on my account stating the same. My bank told me to wait 24 hours before re-attempting payment as to avoid double payment. I explained to the AC Autopay customer representative the same and since my note was n't due until the - that I still had time. I called AC Autopay back on -/-/2015. Still no record of any check so I proceeded to pay with my - - right then and there. I received my - statement with fees for a returned check. They found and submitted the check to the bank for payment on -/-/2015 and it was tomorrow ejected. Why submit the check if already aware check was cancelled and account was current. And the dates on the statement entries are questionable.