Generation Mortgage Mortgage Complaint

Generation Mortgage Mortgage department,

Reverse mortgage Settlement process and costs Oklahoma

On -/-/-, I signed papers for a Reverse Mortgage with Generation Mortgage Company, - - -, - - -, - -, -, GA -. I had been working with their representative via phone and email on this loan for more than - months. She was very helpful and knowledgeable, yet when the closing representative came to my home, he brought incorrect documents for the wrong type of Reverse Mortgage. There were - pages in the paperwork and I inadvertently signed the wrong type of loan. I trusted that Generation Mortgage filled out the right paperwork and I trusted that I should sign where their closing representative told me to sign. Only a few days prior to this I received an email ( which I still have on my computer, showing the representative 's information AND the Generation Mortgage logo and information ) from the Generation Mortgage loan processor listing exactly what dollar amounts I would receive at closing, what that first disbursement would pay off and how much I would be left with AND exactly how much ( plus growth ) I would receive on day 366. When I spoke with a supervisor at Generation Mortgage the end of -/-/-,


unfortunately '' I signed the wrong type of loan ( the difference is in a fixed rate or a flexible rate loan ). She said the word unfortunate '' so many times that I finally told her this is WAY more than unfortunate '' to me! I was never told there were - types of Reverse Mortgage loans and I certainly would not have signed the documents had I been told that if I did sign I would be forfeiting '' the - half of my money on day 366! I am a widow. I lost my husband of - years four years ago to - -. I was greatly depending upon this money I was to receive on day 366. My husband and I spent all of our money trying to save his life. This Reverse Mortgage money was supposed to sustain my retirement. I should have received nearly $30000.00 on -/-/-. It is now -/-/- and I am in dire financial straits, thanks to what I consider to be bait and switch '' tactics used by Generation Mortgage. In my opinion, Generation Mortgage needs to simply re-do my loan papers, changing them to the type of loan I was led to believe that I was getting at the time. They need to do this immediately and disburse the - half of my money to me right away. I have forwarded the emails from their representative to the supervisor I spoke with and she said, I see where your confusion is coming from. '' I am NOT confused and I think the emails are very clear. They simply checked '' the wrong boxes on the paperwork giving me the wrong type of loan.