Resources for resolving common issues with Generation Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Generation Mortgage and work to get a response. After your complaint is forwarded, Generation Mortgage has 15 days to respond to you and the CFPB. Generation Mortgage is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Generation Mortgage Mortgage loan servicing, payments, escrow account December 8, 2015 - Generation Mortgage- - - - - -, GA - : loan # - - - & - : - obtained a jumbo reverse mortgage loan from you on -/-/-. There was an underwriting condition for a set aside of $26000.00 for one years ' worth of property taxes and insurance plus 10 % '' ( see attached underwriting conditions ). My first installment of property taxes was paid, but my second - was not. As a result of this - - installment not being paid on time I incurred a $940.00 late penalty. I always pay all my bills on time and never would have allowed this to occur had I no... |
Generation Mortgage Mortgage loan modification,collection,foreclosure May 8, 2015 - - -, -/-/-FEDERAL COMPLAINT I received a Reverse Mortgage held by Generation Mortgage ( GMC ) since -, -, on property at - - - - -, -, MD -. According to my numerous documents, I am supposed to be able to walk away from this transaction ( returning the property back to the mortgage company, Free and Clear '' if I do everything I am supposed to do in a timely manner, I should be able to walk away with my good name, and good credit without tarnish, in this transition. I am someone who all my adult life, I have been a responsible adult. I have worked very ha... |
Generation Mortgage Mortgage settlement process and costs April 6, 2015 - On -/-/-, I signed papers for a Reverse Mortgage with Generation Mortgage Company, - - -, - - -, - -, -, GA -. I had been working with their representative via phone and email on this loan for more than - months. She was very helpful and knowledgeable, yet when the closing representative came to my home, he brought incorrect documents for the wrong type of Reverse Mortgage. There were - pages in the paperwork and I inadvertently signed the wrong type of loan. I trusted that Generation Mortgage filled out the right paperwork and I trusted that I should s... |