Provident Funding consumers have reported over 260 official complaints. Out of the 260 consumer complaints against Provident Funding, 20% were disputed by the consumer (i.e. the consumer was not happy with how Provident Funding responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Provident Funding resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 111 | 20% |
| Loan modification,collection,foreclosure | 84 | 14% |
| Application, originator, mortgage broker | 45 | 24% |
| Settlement process and costs | 11 | 27% |
| Credit decision / Underwriting | 6 | 33% |
| Incorrect information on credit report | 1 | 0% |
| Other | 1 | 0% |
| Shopping for a line of credit | 1 | 100% |
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Stop CallsProvident Funding Mortgage credit decision / underwriting May 25, 2016 - addition to complaint - Provident is now asking for duplicate documents, typo correction from insurance company on documents they have had for weeks, wife 's professional licencse ( even though two years complete - 's provided as well as employment verification through the state of FL ) and now want us to execute a new sales contract extending the closing date past -/-/16 even though contract already has a built in extension for compliance with CFPB rules.... |
Provident Funding Mortgage credit decision / underwriting May 24, 2016 - applied for a mortgage -/-/- through a mortgage broker through Provident lending. Got a loan commitment letter several weeks ago, but now 2 days from closing, still ca n't get a closing disclosure... |
Provident Funding Mortgage loan modification,collection,foreclosure April 18, 2016 - I have been trying to work with my mortgage lender for two years. They put me in forbearance 2 years ago and never told me I had to pay it back well I have been trying to re-fi the loan for over a year now and month after month they ask for the same documents over and over. I have talked to counselors and they said they offer counseling for Harp - loans but over and over they ask for the same thing. So I filed bankruptcy to save my house and they refuse the bankruptcy I want to keep my house and I have given them proof after proof and they do nothing but ask for the same documents over and ... |
Provident Funding Mortgage loan servicing, payments, escrow account February 17, 2016 - I received a letter dated - - in the mail from Provident Funding on Tuesday - -. The letter stated that my mortgage payment had been received, but that it was being returned because it was not for the full payment amount and that if payment was not received by - - ( already in the past ) I would be charged a late fee. I immediately got on the website to try and make a payment, but the website would not allow me to make a payment. I tried to submit a request to be contacted, as it was after business hours, but the website would not allow me to submit the request. The website s... |
Provident Funding Mortgage loan servicing, payments, escrow account October 24, 2015 - Our PMI dropped off of our mortgage payment changing the amount owed for - 2015. I was waiting for our payment coupon book to be sent to make the payment. This is how I have always paid our mortgage for the two plus years we have been with Provident Funding. When I did n't receive the coupon book I call Provident Funding on -/-/-, to ask what was happening. The customer service rep. informed me that the new book was ordered - - and I should receive it in the mail by the end of the week. That was all he told me. I finally received the coupon book -/-/- ( Sat. ). I mailed the ... |
Provident Funding Mortgage application, originator, mortgage broker June 2, 2015 - The lender quoted me the estimated settlement or closing costs '' and their credit '' that they would apply to those costs, and sent me a Good Faith Estimate. They quoted an interest rate of 3.875 and credits of $2100.00. They did tell me that until my Home Equity Line of Credit lender signed their Subordination Agreement, that they could not lock in the interest rate that they quoted me. They said nothing, however, about doing away with or changing the credits against the closing costs. I checked the document that I signed and see no language about the credits against the closing costs be... |
Provident Funding Mortgage loan servicing, payments, escrow account April 16, 2015 - On -/-/15 at - I submitted a payment via the Provident Funding App on my smart phone. This payment is for the - 2015 payment. I applied for credit and was told on -/-/15 that my credit score had significantly dropped and I would be receiving a higher interest rate because of it. On -/-/15, I obtained a copy of my credit report and was shocked to find Provident Funding had reported my loan 30 days delinquent based on the day the company chose to process the payment which was -/-/15. I explained to each of them that I 've processed many payments on the - day of t... |
Provident Funding Mortgage loan modification,collection,foreclosure April 10, 2015 - I am seeking assistance regarding short sale file with Provident funding. We submitted the original request - and are still waiting for a decision. An initial response came back - from Provident seeking an additional $40000.00 for the contract price. I initiated a dispute that time and on - I was told by Provident that Freddie Mac agreed to the original terms and pricing.I have been waiting since then for a short sale approval. Repeatedly I have been told that the file has been escalated, that Freddie Mac is reviewing for the last time, etc, etc with no results. The last straw came ... |
Provident Funding Mortgage loan modification,collection,foreclosure April 9, 2015 - On - - 2015 I executed the permanent Home Affordable Modification agreement mailed to me by Provident Funding, by signing - copies of the - page document in front of a notary public. The modification agreement was prepared by - -. I then returned the notarized Modification Agreement back Provident Funding for their signature and recordingOnce the document was fully executed Provident funding was to record the Home Affordable Modification Agreement at the - - County Registrar Recorder. On - -, 2015 Provident Funding finally recorded the Home Affordable Modification... |