Provident Funding Mortgage Complaint

Provident Funding Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

Our PMI dropped off of our mortgage payment changing the amount owed for - 2015. I was waiting for our payment coupon book to be sent to make the payment. This is how I have always paid our mortgage for the two plus years we have been with Provident Funding. When I did n't receive the coupon book I call Provident Funding on -/-/-, to ask what was happening. The customer service rep. informed me that the new book was ordered - - and I should receive it in the mail by the end of the week. That was all he told me. I finally received the coupon book -/-/- ( Sat. ). I mailed the payment in on -/-/- ( Tues ), due to the - - on Monday. I knew the grace period was up on Friday -/-/-, but I hoped the check would make it in time and since they had sent the coupon book late I felt reassured that they would n't charge me a late fee, since the delay was caused by Provident Funding not issuing my new payment book in time. Provident Funding did not receive the check by -/-/- ( they cashed it


that. I always pay with the monthly coupon book. I was treated poorly by all the costumer service reps. One supervisor even suggested I was lying about calling on -, even though I called from my cell phone at - - ( EST ) and have a record of that and provided them with that information. They say they ca n't locate that call. They told me they could n't wave the fee, then admitted they could. When I asked under what circumstances would they wave the fee, they replied " When Provident Funding is found to be at fault. '' I pointed out that they were at fault when they ordered me my payment book the day after my payment was due. They were forcing me to pay late. I got no where with them and am complaining because of the terrible way I was treated.