Envoy Mortgage Ltd. consumers have reported over 21 official complaints. Out of the 21 consumer complaints against Envoy Mortgage Ltd., 25% were disputed by the consumer (i.e. the consumer was not happy with how Envoy Mortgage Ltd. responded to their complaint) and 90% were processed in a timely manner. 25% of consumer complaints against Envoy Mortgage Ltd. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 14 | 29% |
| Loan servicing, payments, escrow account | 3 | 0% |
| Settlement process and costs | 2 | 50% |
| Credit decision / Underwriting | 1 | 0% |
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Stop CallsEnvoy Mortgage Ltd. Mortgage application, originator, mortgage broker July 12, 2016 - I was working with - - way before he came to Envoy Mortgage Company in fact I think he had switched jobs twice before landing at Envoy. - - in - - and then - - in - -. When he landed his job at Envoy he was determined to help me get a refinance loan. He worked very hard and then just gave up on me, we miscommunicated with phone calls and documentation, he kept saying due to my not getting documents in time over to him but in reality I think he kept them on his desk and let them set, not once but three times did I have to give him documents that he already had. I f... |
Envoy Mortgage Ltd. Mortgage application, originator, mortgage broker June 14, 2016 - - - - is soliciting mortgage loans when she is not authorized to represent anyone. She is on - stating delivering gifts to realtors, soliciting for mortgage loans and talking about Envoy Mortgage. She is also on - soliciting business and even has a - - - Envoy Mortgage page. ... |
Envoy Mortgage Ltd. Mortgage application, originator, mortgage broker March 5, 2016 - - - - : - Envoy Mortgage. & - - - - ID : - In the process of buying my first house I was treated very poorly by both of these gentlemen. They were unethical, untruthful, harmful to my credit, and most of all did serious irreparable damage to my life. They did not at any point follow any - rules or send any disclosures. They lied and said I was approved when I was apparently was not. They lied and said they worked together when they did not. They ran an incredibly excessive - hard inquiries all on different days. - handed me off to - without my consent und... |
Envoy Mortgage Ltd. Mortgage application, originator, mortgage broker February 16, 2016 - I was doing business with - - at Envoy Mortgage. We spoke on the phone and locked the rate at - at pricing -. There was a fee of 2.48 % for prepaid mortgage insurance and the difference of - was supposed to come back to me to use toward closing cost. At the last minute when the closing disclosure was sent the fees looked off and I did not see the credit of - ( roughly - dollars, I can provide exact amount ) on the deal. When questioned about - stated he made an error in the fee that was quoted and it was actually - higher which would bring it to -. This was brough... |
Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account December 12, 2015 - Our mortgage company has repeatedly called us to make a mortgage payment when our mortgage is not late. We were told they would not call us anymore, yet we received a threatening call last night from a very rude person. We feel at this point we are being harassed. ... |
Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account October 15, 2015 - I live in a condo building and every year my mortgage provider - Envoy Mortgage - sends me a letter that says I have to provide evidence of my condo buildings master homeowners insurance policy. The first year I found the letter oddly worded so it was not obvious to me what they needed me to do but now know they need something from my condo association. But this year, the very first letter they sent said they had already purchased coverage on my behalf with little information on why or for how much. When I called the customer service line to try to figure out what was going on I realized... |
Envoy Mortgage Ltd. Mortgage settlement process and costs August 10, 2015 - Envoy Mortgage had delays in processing our mortgage which caused a delay in closing resulting in additional moving expenses and severe inconvenience. Envoy mortgage had our loan since - of 2014. When we stressed to - - on NUMEROUS occasions ( verbal, email and text ) that we wanted this closing to go smoothly. - - assured us that everything would be on schedule. We would check in with him often to make sure things were on track and he always assured us all was good. We were scheduled to close on our house - - at -. On - - which was a Saturday we received an email... |
Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account May 2, 2015 - My lender has made it so difficult to access the payment system that this is an active attempt to prevent people from paying their mortgage. They use a CAPTCHA system that frequently cuts off the verification string so it can not be entered correctly. On top of that, they permanently lock your account after - failed attempts, forcing you to call customer service and hold for lengthy amounts of time for a representative to unlock it. They do not allow you to verify before they rush you off the call and, on more than - occasion, they did not actually unlock my account, forcing me to repeat... |