Envoy Mortgage Ltd. Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Envoy Mortgage Ltd. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Ohio

I was working with - - way before he came to Envoy Mortgage Company in fact I think he had switched jobs twice before landing at Envoy. - - in - - and then - - in - -. When he landed his job at Envoy he was determined to help me get a refinance loan. He worked very hard and then just gave up on me, we miscommunicated with phone calls and documentation, he kept saying due to my not getting documents in time over to him but in reality I think he kept them on his desk and let them set, not once but three times did I have to give him documents that he already had. I finally gave up on him in on - -, - and asked for all my paper work back, his last email sent to me was dated - - stating he returned my documents, I 'm still waiting for those documents. I have sent him several emails and no response. His information : - - - : - - # - Envoy Mtg. The - - - - - - -. - - - OH -. Cell phone # -, - # - and Fax -. It should not take over three months to get a loan. He started Envoy around -/-/- and yet I 'm still waiting for documentation. I 've called several times, emiled countless of times and yet no response. I want my paperwork back.

Envoy Mortgage Ltd. customer in Ohio
Jul 12, 2016

* Source: CFPB Complaint Database

Envoy Mortgage Ltd. response to complaint:
Closed with explanation

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