Review and analysis of over 3 complaints against Envoy Mortgage Ltd.
Envoy Mortgage Ltd. consumers have reported over 3 official complaints related to Loan servicing, payments, escrow account. Out of the 3 consumer complaints against Envoy Mortgage Ltd., 0% were disputed by the consumer (i.e. the consumer was not happy with how Envoy Mortgage Ltd. responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Envoy Mortgage Ltd. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account December 12, 2015 - Our mortgage company has repeatedly called us to make a mortgage payment when our mortgage is not late. We were told they would not call us anymore, yet we received a threatening call last night from a very rude person. We feel at this point we are being harassed. ... |
Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account October 15, 2015 - I live in a condo building and every year my mortgage provider - Envoy Mortgage - sends me a letter that says I have to provide evidence of my condo buildings master homeowners insurance policy. The first year I found the letter oddly worded so it was not obvious to me what they needed me to do but now know they need something from my condo association. But this year, the very first letter they sent said they had already purchased coverage on my behalf with little information on why or for how much. When I called the customer service line to try to figure out what was going on I realized... |
Envoy Mortgage Ltd. Mortgage loan servicing, payments, escrow account May 2, 2015 - My lender has made it so difficult to access the payment system that this is an active attempt to prevent people from paying their mortgage. They use a CAPTCHA system that frequently cuts off the verification string so it can not be entered correctly. On top of that, they permanently lock your account after - failed attempts, forcing you to call customer service and hold for lengthy amounts of time for a representative to unlock it. They do not allow you to verify before they rush you off the call and, on more than - occasion, they did not actually unlock my account, forcing me to repeat... |