State Home Mortgage consumers have reported over 34 official complaints. Out of the 34 consumer complaints against State Home Mortgage, 18% were disputed by the consumer (i.e. the consumer was not happy with how State Home Mortgage responded to their complaint) and 53% were processed in a timely manner. 0% of consumer complaints against State Home Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 15 | 20% |
| Loan modification,collection,foreclosure | 14 | 21% |
| Settlement process and costs | 3 | 0% |
| Credit decision / Underwriting | 1 | 0% |
| False statements or representation | 1 | 0% |
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Stop CallsState Home Mortgage Mortgage loan modification,collection,foreclosure December 5, 2016 - I have a sale on - - which is this Tuesday. I 've been speaking with different ppl and doing research where I came to a realization that something is n't right. Before I begin I would like to say that the customer service is awful. For one it 's hard to get in touch with someone. Two the times I have spoke with someone other than the supervisor there were attitudes which is unprofessional. I had a slight argument on - separate occasions with someone name -. I believe that 's her name but her attitude needs to improve. The first incident happened when noticed the tone in her voice... |
State Home Mortgage Mortgage loan servicing, payments, escrow account April 22, 2016 - My mortgage company took money electronic out of bank and did not give me credit for my payments. Got a modification six months later they increased my payments ... |
State Home Mortgage Mortgage loan servicing, payments, escrow account March 24, 2016 - When I purchased my home, I used the Georgia Dream program, which gives $5000.00 towards closing costs and down payment. I was told it would be a 2nd lien on my property, but that it would go away after 5 years. I just learned that it does not go away and has to be paid back upon refinancing or selling of the property. I have spoken to other people who signed up for this program and they also thought the lien would go away after 5 years. There is not enough information online regarding the Georgia Dream program and I could not look this up to verify it. It is not fair to market something lik... |
State Home Mortgage Mortgage loan servicing, payments, escrow account January 31, 2016 - I 've been paying my mortgage since the first time i received my first payment letter, but now statehome mortgage has sold my loan and the new mortgage company is saying im 120 days behind. How is this when i have all bank statements confirmation emails etc, showing when ive paid my mortgage in full ... |
State Home Mortgage Mortgage settlement process and costs November 20, 2015 - State Home Mortgage ( servicer of FHA loan ) acting on behalf of Georgia - was made aware of my Chapter - discharge -/-/-. I requested approval for short sale -/-/- -/-/-, and again -/-/-. State Home Mortgage representative - - advised that a non-traditional short sale would be approved. State Home Mortgage was aware that the house was under contract for $180000.00 and that I had hired a realtor to represent my interest in the sale. State Home Mortgage collected all appropriate documents -/-/- ( sales contract, realtor representation agreement, hardship l... |
State Home Mortgage Debt collection false statements or representation attempted to collect wrong amount July 17, 2015 - This Debt Collectors ( STATE HOME MORTGAGE ) Attorney - & -, went to the Courthouse Steps and Foreclosed upon property that they did not verify nor validate, and allowed, a third party purchaser to buy something that was Rescinded on -/-/-, and they purportedly sold the property in -/-/-. They did not have any standing to do that because the transaction was rescinded. They only ignored it and then the THIRD PARTY DEBT COLLECTOR ( STATE HOME MORTGAGE ), sent communication stating that the Property was paid for. The Attorney ( - - - ) sent an acknowledgment, waiver and r... |
State Home Mortgage Mortgage loan modification,collection,foreclosure July 8, 2015 - The Servicer foreclosed on my home in spite of the Rescission that was done in -/-/-, they said I owed money, I sent an -, and they foreclosed in -/-/- despite the Rescission of the loan, and they tried to send me $22000.00 afterwards to Acknowledge, Waiver and Release Agreement for them so they wo n't have to answer for the injustice that they have created for myself and my family members. The Property Address is - - -, -, Georgia, -. The Rescission was a United States Supreme Court Decision - - - Mortgage that stated all that the consumer had to do was ... |