Ally Financial Inc. Complaints

Ally Financial Inc. consumers have reported over 2,149 official complaints. Out of the 2,149 consumer complaints against Ally Financial Inc., 16% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.

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New Ally Financial Inc. Consumer Complaints


Ally Financial Inc. Consumer Loan managing the loan or lease

April 11, 2017 - Auto loan for a -, Account Number - that was a total loss on -/-/-. There is a GAP insurance problem I have been unable to resolve with Ally Financial. The car was purchased on -/-/-. I am the buyer on the 72 month auto loan and my son - is the co-buyer. Ally claims that GAP insurance does not cover losses if the loan is extended. I never extended the loan, but Ally extended it 5 times, despite me sending them written notification not to extend the loan. Ally claims that the co-buyer can extend the loan without the buyers permission. I dispute that because my written contrac...

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Ally Financial Inc. Bank account or service making/receiving payments, sending money

March 18, 2017 - After conducting further research, in an effort to find out why ally bank/auto has been so adamant in trying to refute my Promissory Note, that is obviously, and clearly legal tender with paying off a debt with banks ; I discovered that fraud and a breach of agreement was committed by ally bank. After our contract was assigned to ally bank, through - ; ally bank opened up a transaction account ( s ) in I and my wife 's name, from a Promissory Note that we signed, that became an asset for them, that they monetized, for creating the funds, for what they call a loan, that was really an exchang...

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Ally Financial Inc. Consumer Loan shopping for a loan or lease

March 1, 2017 - This company made inquiries to my credit report. I did not authorized the dealership to contact this company for credit approval. in many cases the dealership was told in writing not to do so. These companies were sent letters disputing the inquiries and told me to contact dealer. I disputed with credit reporting company and they told me to contact the credit company who requested my credit report. Either way this company should not have pulled my credit report and have over - inquires on all - credit reports. I want their inquires removed....

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Ally Financial Inc. Bank account or service problems caused by my funds being low

February 27, 2017 - I deposited a check for $1400.00 into my account on -/-/-. Due to my account going negative back in -/-/- they are placing a 5 day hold on any check deposited into my account until -/-/-. When I paid my mortgage, the funds were not to pull from my account until -/-/-, however due to a typo, the funds withdrew on -/-/- causing my account to go negative again. By Ally having the additional hold on the check that I deposited, it is causing me an additional hardship and exra fees....

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

February 15, 2017 - ALLY AUTO illegally repossessed my car after entering into a verbal agreement ( superceding the written contract ) not do so. I performed as agreed. ALLY fraudulently entered into the contract with full knowledge they had no intention of honoring it.. Additionally, ALLY through its deception refuses to acknowledge $1800.00 paid to them via - ( per their direction ), illegally inflating their financial records. - - the CEO being aware of the situation, he assigned my " issue '' to the 'Executive Customer Service Team '. ALLY has used 15 days so far, failed to return the vehicle, cor...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

February 10, 2017 - I had a car repossessed on or about -/-/-. The auto loan and title belonged to Ally Financial Bank. -/-/-, I requested from Ally Financial Bank a copy of the " Notice of Intent To Sell Motor Vehicle '' AND the Receipt of Sale by Auction. They told me to call the " Recovery Team '' which I did and they had no idea what I was talking about because Ally Financial Bank owned the Auto Title ( Pink Slip ), the Recovery Dept does not hold Auction Sale Receipts, and that auto loan dept. should have given me the Auction Bill of Sale copy upon my request. A second phone call to Ally telling th...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

February 10, 2017 - We purchased a vehicle in -/-/-. The financing was done through Ally Financial. i was - in the - until -/-/-. In -/-/- we moved back to -. We updated Ally numerous times with our new address and phone numbers. In - Ally repossessed the vehicle from our current address in - but continued to send letters to -. Because of that we never got any notification of anything. Once Ally sold the car, we never got a notice of deficiency. Now Ally has us in collections which should be illegal because we never had a chance to rectify the situation or even were aware of what ...

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Ally Financial Inc. Consumer Loan managing the loan or lease

February 10, 2017 - Hello, I had a Vehicle loan with Ally Financial from - until -. In -, I was suppose to receive a monetary check from them because of a discrimination lawsuit against them. I have contacted them multiple times because I have not received my check. I am in need of assistance to get them to send me my check....

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 27, 2017 - On -/-/- I scheduled a payment online to Ally Bank. I had done one payment for - and then scheduled another payment for - at the same time because I was going to distribute the payment over - different accounts. I went back in and edited the payment back to my original account after receiving my - bonus. I tried logging on -/-/- to check and make sure everything worked out and could not log into my account because Ally was updating their website and no one could access their account online nor were any representatives available from -/-/- through -/-/- because o...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 25, 2017 - NEVER RECEIVED MY CHECK REFERENCE ID - CHECK NO. - AMOUNT $550.00 FROM : ALLY AUTO FINANCE SETTLEMENT...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

January 25, 2017 - E-EMPT PROPERTY ( AUTOMOBILE ) WAS INADVERTANTLY INCLUDED IN DISCHARGE OF CHAPTER - BANKRUPTCY ON - - 2015. THE AUTO LOAN WAS PAID CURRENT UP UNTIL THE DATE OF FILING THE BANKRUPTCY FOR REASONS UNRELATED TO THE AUTO LOAN. UPON DISCOVERING THE AUTO LOAN WAS DISCHARGED IN ERROR, I CONTACTED ALLY FOR RESOLUTION AND WAS KINDLY REQUESTED TO SURRENDER THE VEHICLE AS PART OF THE BANKRUPTCY REQUIREMENTS. I SURRENDERED THE VEHICLE AS REQUESTED. RECENTLY I HAVE DISCOVERED A CONTINUED INACCURACY OF INFORMATION ON ALL THREE OF THE MAJOR CREDIT REPORTING AGENCIES FROM ALLY FINANCIAL WITH REGARD TO...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 24, 2017 - I had to file Bankrupcy and though the - Ally Finical continued collection ativity. After my discharge and having reaffirmed the debt I arranged a payment arrangement to catch up on my past due and remain current. I received a " final demand ; letter '' despite my payment arrangement and I am being threatened with repossession despite thAlly agreeing to the payment arrangement being made and the Bankrupcy and collectiions person telling me that as long as I held to the arrangement this would not happen....

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Ally Financial Inc. Consumer Loan shopping for a loan or lease

January 21, 2017 - Hello I got this check in the mail for auto finance and I have been trying to cash it and the banks nor any store can read it. And I have been emailing a - - about this situation the guy who wrote the check for me and I 'm just confused as to why it 's not going through...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 20, 2017 - In regards to my closed, paid in full Ally Financial LEASE account. I contacted this company several times regarding an error that was placed on my credit reports. Initially, Ally Financial was reporting this account derogatory information on a account that was in excellent standings. When they corrected the retail account they inaccurately added information on my lease account. I contacted Ally and informed them of their error. This time they removed the lease account from credit report. Note : Ally removed the account not the credit bureaus. A - months later the negative account was added...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

January 20, 2017 - Where do i start. I called ally spoke to - people before actually speaking to a rude supervisor- After asking - - is her employee number she claimed to be a supervisor- When i asked her why her employees put me on a hold for more than 15 mins after advising me they will be back in 1 minute. They are already violating. I will be placing a compliant to the cfpb for poor collection practices. I was on the phone for over 1 hour. One person in the company is saying i am past due on my account. They transfer me to collections i wait another 10 mins i speak with the collections representativ...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 18, 2017 - I returned my leased -. - to the dealer 1 day before the lease expired. The car was in perfect condition inside and out with only - miles. It received a minor fender bender ( dent ) in the left rear fender which I had repaired. It was a excellent repair job and the only repair on the car. Several days after I returned it I received a bill from Ally Financial ( the lessor ) for a charge of $580.00 for excessive wear. They claimed I owed ; $120.00 for previous repair, front bumper previous repair $140.00, right fender dented $160.00, and fender left $110.00 grind M?. All of th...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 17, 2017 - My name - - - I bought a car through Ally Financial Inc. Four years later on - -, 2017, I payed it off. As of today - - I did not received my tittle by mail as stated in the purchase contract, to realize what was happening with my tittle I called to find out that my tittle was sent to a wrong address and now is lost....

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 17, 2017 - I returned a vehicle at the end of a lease agreement. The finance company is now claiming excessive wear of all - tires, and they are now billing me for the cost of - new tires. I dispute the objectiveness of their appraiser and the accuracy of the measurements. The tires were within reasonable wear, and I do n't owe them the cost of replacing the tires....

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Ally Financial Inc. Bank account or service deposits and withdrawals

January 16, 2017 - I opened an account with Ally bank. I made an initial deposit of -. I established my online access. After less that a day, my account was locked for security reasons. After - days of calling and talking to different people, I was informed my aunt needed to send a copy of my ID, SS card and a utility bill to an address that started with fraud. I never have been able to get an answer from anyone. No one has ever contacted me at all regarding this account. I have called the person who requested my informant no less that - times and he refuses to call me back. I asked to get my money back...

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Ally Financial Inc. Bank account or service using a debit or atm card

January 13, 2017 - I have recently become a victim of fraud after having lost my wallet on -/-/2017 due to multiple unauthorized atm withdrawals that took place on my interest checking account. I have initiated disputes for the 2 unauthorized atm withdrawals through Ally Bank which comes to a total of $800.00. I have also submitted a fraud affidavit through the FTC which was attached to my disputes in support of the theft. I have reported my debit cards lost and requested new replacement debit cards. I have been told the investigation will be concluded within 10 days from -/-/2017. The loss of my wallet al...

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Ally Financial Inc. Consumer Loan shopping for a loan or lease

January 12, 2017 - ALLY - RAN MY - CREDIT 9 TIMES IN 1 YEARS 8 TIMES WITHOUT WRITTEN APPROVAL IN VIOLATION OF FCRA....

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 12, 2017 - I finance a car thru Ally Financial on an 8.44 % rate. However, after reviewing my payments and total I believe they 're taking advantage of me and applying all payment to finance charge. I 've spoke to the rep and she has state they forecast charges therefore I must pay that interest. I was never late on this loan always paid as agreed however for 2016 I paid more in finance charge than what was applied to principal. Now I understand a high interest rate most payment would be applied to interest however on an 8.44 % rate my I should n't have paid more in finance charges than towards my princi...

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Ally Financial Inc. Credit reporting incorrect information on credit report account status

January 11, 2017 - I 've asked this company several times to remove themselves from my Credit Report. Please have them removed from my Credit Report as they 've been leaching on it since -/-/2014!!!...

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 10, 2017 - I do not even have an account with Ally Financial, however the constantly called my cell phone looking for someone by a different name whom I do not know. After being told numerous times they have the wrong number they continued to call and harass me at all times of day. Even told me I was lying to them. Sometimes I would receive - calls from them at the same time. I attempted to contact corporate offices and was told I would receive a call from someone in a couple days approx - month later, I received a call from a blocked number being allied at - in the morning which is illegal, sta...

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Ally Financial Inc. Credit reporting credit monitoring or identity protection receiving unwanted marketing/advertising

January 9, 2017 - I am attemtpting to dispute a hard inquiry that I did not authorized on -/-/-. ALLY FINAN I -/-/- -/-/- - - - - - - ALLY FINANCIAL, INC - - - -, MN - - I researched this company and it states that it is in reference to an auto loan in which I have not need for at all and currently am not looking for any auto loans. It is old that it popped up a day after logging into - -....

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Ally Financial Inc. Consumer Loan managing the loan or lease

January 8, 2017 - This company is not being honest with me and is not posting my payments and them they charge me late fees. On - -, 2017 I made a payment of $250.00 and - - -, I was planning to make a payment of $250.00 again. I went to see my acc and they are charging me dishonest late payments and they are not posting my payments on time. I have evidence that - does send my payments on time I when I get pay. My payments are devided in half due to the fact that I get pay twice a month. Now they are charging me late fees when my payments are due every - of the month....

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Ally Financial Inc. Bank account or service deposits and withdrawals

January 8, 2017 - I MAKE A PURCHASE, WITH MY DEBIT CARD, I NEVER GET THE SERVICE, I PAY FOR, I FILE A DISPUTE WITH ALLY BANK, THE OPEN THE THE CLAIM, THE SEND A NOTICE TO - - REFUND THE MONEY TO ALLY BANK, ALLY BANK NOW REFUSE TO CREDITE MY ACCOUNT....

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Ally Financial Inc. Credit reporting incorrect information on credit report information is not mine

January 6, 2017 - Unauthorized inquiry and/or unknown company...

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Ally Financial Inc. Bank account or service account opening, closing, or management

January 5, 2017 - Ally Bank currently has - Raise Your Rate CD products - a - CD that allows you to raise your rate once during the life of the product and a - CD that allows you to raise the - twice during the life of the product. Currently, the initial rates for the - and - -yr are - and -, respectively. The reason consumers went into these products was so they did n't get stuck when interest rates started to rise - just as the product was marketed by Ally. Now that interest rates have started to increase neither of these rates has budged. Ally is not being competitive with these rates...

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Ally Financial Inc. Bank account or service making/receiving payments, sending money

January 3, 2017 - I arranged for a transfer of money from my Ally checking account into my father-in-law 's checking account on -/-/2016 and have a printed confirmation of the transaction. The transaction was arranged for through the " pay people '' application on the Ally on line web site. The transfer did not take place and despite numerous inquiries to Ally Bank I have been unable to ascertain A : the status of the transfer, B : the reason for the failure for the transfer, C : how to re-enable the transfer, or D : any information on how to contact anyone to resolve the problem....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 29, 2016 - My wife and I have had an auto loan with ALLY Financial for almost 3 years. I pay this loan payment of $1100.00 through - Bill Pay. One time in the past I sent an extra $1000.00 and ALLY applied it to future payments instead of the principal. When I called them about this they told me I had to send in the payment stub or call them to have to payment applied to the principal amount owed. In -/-/- I sent the payment stub with a check for $3100.00 and indicated on the payment stub and the check to apply $2000.00 to the principal. I just received my next bill and the due date is -...

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Ally Financial Inc. Bank account or service deposits and withdrawals

December 29, 2016 - I called to put a simple travel notice on my account and ended up being placed on hold - different times and ultimately having my account locked when I leave for vacation tonight. Ally will not transfer or release any funds until their fraud team calls me back in - hours- which I wo n't be able to accept as I will be abroad- took - mins to offer this service to ensure I can get access to my own money. Ally abused it 's power to hold my money and inflicted great personal harm on me with this delay and lack of access to my funds....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 29, 2016 - Ally Auto has reported a - day late payment for the -/-/2016 payment. The payment was made online -/-/2016 on the -/-/- day. I have asked Ally to review and correct and had no response. Below is the online confirmation of the payment made -/-/2016 : print View details : Make a Payment Account Account Number Login Date/Time Requested By Transaction Date/Time ( ET ) - - -/-/2016, - am thomasgirard -/-/2016, - am Note : Transaction Date/Time shown is Eastern Time Zone Payment Confirmation Number : - Payment Type : online Total Amount Paid : $370.00 Payment D...

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Ally Financial Inc. Bank account or service account opening, closing, or management

December 28, 2016 - I set up a new bank account with Ally Bank on -/-/2016. On -/-/-, they authorized my old bank account at - to transfer all of my funds into my new account with Ally, and did so. On -/-/-, I tried to log in and access my new account and was told that my account was locked, and that I should contact the fraud department. After calling Ally 's fraud department, I was told that my account would remain locked until I provided them with three more pieces of identification, including a Utility Bill with my name and current address, the front and back of my driver 's license, and the ...

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 28, 2016 - Ally Financials need to spelled my name right. Which is - Also, I have been send a reminder notice of payment when I still have until - to pay my bill. I personally call at the beginning of the loan and request for my due date to be move from the - of every month to the - of every month. I get paid on a Bi-Weekly basis and the payment is set automaticly for it to go on -/-/2016 and a payment of $300.00 has been set. I do not understand why this company is harrassing me so much when I have always paid like this. I do n't understand why they are charging me so many late fees when...

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 28, 2016 - I keep receiving late charges on my auto loan monthly even if I send in an amount over what is owed on the loan. $6.00 is being charged every month and I get a separate statement for late charges and one for my regular payment. The company is Ally Financial. Here 's an example- My monthly payment due is $300.00. Statement total was $390.00 which included a $66.00 past due total and a $24.00 late fee. I paid a total of $500.00 which should have covered everything. $430.00 was applied to unpaid balance and $68.00 was applied to finance charge. No money was applied to the late cha...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

December 27, 2016 - My wife and I purchased a - - in - - with Ally Financial holding the lien. We recently experienced severe issues with the car and it is not longer safe to drive. We can not afford to make repairs or payments on the car and - - or - we said to just take the car from the dealership and to we letting them repo the car. We gave all the contact information over. Since that time we have gotten calls everyday demanding we speak to them and they are denying any record of our call about the voluntary repo. In addition we had tried to adjust the terms of the loan on multiple occas...

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Ally Financial Inc. Debt collection communication tactics frequent or repeated calls

December 24, 2016 - Ally Auto Financial. My name is - and I have a loan with this bank since the spring of 2014. I have paid my car without no late payments and recently they have elevated my interest rate when I sign up for a fix rate loan. I remember the original contrac stated that my amount was about $360.00 and I always paid $400.00 or more. I have ask them for the original contract and they keep on calling me. Just now on xmas eve calling me. I remember changing my payment date to every 30 of every month and I recently send a payment of $260.00 and when I get pay this friday I will send a second pa...

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 24, 2016 - The bank listed in this report continiously calls my parents landline telephone number. My parents landline has NEVER been given to this bank nor has it ever been authorized for them to call....

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

December 23, 2016 - We had a loan with Ally. While my husband was - - military and - Ally illegally repossessed our vehicle without trying to assist us with making payments. They violated federal laws that protect service members while -....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 23, 2016 - Ally Financial is claiming my mother and I owe a debt with their company but I have requested in writing and verbally to them to send a debt validation, to be able to validate the debt.According to the Fair Debt Collection Practices Act, I am allowed as the consumer to ask for a audit certification of debt entry which they already have refused me. I have spoken to a lot of people in their company, and now they are giving me the run around and when I requested this information they illegally put the car into repossession. The car has not been repossessed at this time, but they are threaten to t...

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Ally Financial Inc. Consumer Loan shopping for a loan or lease

December 23, 2016 - I have - hard hit inquiries on my - Credit report by Ally Financial that I do n't recall requesting credit from them....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 21, 2016 - - - - email -- I am writing to these person to get my mother 's check from the settlement with Ally. She was promised - in a letter and no one deposited the money in her autoloan, mother sent the next payment minus the - promised and this company kept on charging her late fees every month to the point she is soooo behind. I helped her fill out a form on - or -, we have a copy and they were ( ally ) supposed to give her that money in her loan. Anyway, she is still paying an exhorbitant amount in interest more than anyone can go to pay for a car loan, this has ruin...

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 21, 2016 - THIS COMPANY DOES NOT LISTEN. I HAVE SAID TO PLEASE NOT CONTACT MY FAMILY, RELATIVES, ETC. AND THEY STILL DO. THIS IS EMBARRASSING AND CONTINUES TO OCCUR....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 21, 2016 - I financed a vehicle through Ally Financial in 2016. I made my first payment on -/-/2016 which was not due until -/-/2016. In addition to the scheduled payment I made an additional payment to be applied to principal. However, the additional payments keep getting applied to the future monthly payment instead of the principal balance. I 've called Ally and spoken to customer service and a manager. Each time I get assured that the account will be updated and that future excess payments will be applied to principal. However, this is not occurring, I have to keep calling each month to make sure...

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Ally Financial Inc. Debt collection communication tactics frequent or repeated calls

December 21, 2016 - Repeated calls to our home, and both cell phones from this number claiming to be ally credit ( my husbands car leasing company ) for a few days and then -/-/- they called all three numbers within seconds. Gave false information and wanted our loan and or social security number when I returned called them. When I questioned them they gave false information on who they were and I reported them to the fraud dept of Ally bank but they are harassing consumers and need to be stopped. They are calling from - and telling me their call back number is - both numbers are NOT ALLY bank numbe...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

December 16, 2016 - I have not been able to resolve an issue with Ally Financial car loan and I would like it removed as it 's reporting to the - and negatively affecting me...

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Ally Financial Inc. Money transfers other transaction issues

December 7, 2016 - I was paying rent via an account number. However, I inadvertently entered a routing number as the account number. The routing number and the recipients name were correct, and - bank accepted the transfer. Ally ( my bank ) states that it is up to - to return the funds, and - states that it is up to Ally to request the funds be returned....

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 7, 2016 - This car was a total loss -/-/-. The pay off was $18000.00 - paid $16000.00 - paid $580.00 - paid $520.00 - paid $510.00 - paid $260.00 Add everything paid comes up to $18000.00 That would leave $310.00 left to pay. I have tried to talk to customer service several times to see way my bill is $830.00. I would like to get this resolved and paid if you could help me understand the difference between my calculations and yours. I would also like to know way you waited until -/-/- to send a letter to - to cancel and get payment from them....

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Ally Financial Inc. Consumer Loan taking out the loan or lease

December 6, 2016 - On -/-/2016 we went in to look at new vehicles. When we found the one we wanted, we explained that if they could not find financing within the 1st bank hit on our credit and within the correct finance charges we were willing to pay, that we would return the following day with our own financing once our bank opened the following morning. When we went into the financing office, they notified us they hit our credit score 3 times. I was furious! We decided to just go ahead with it. When we were about to sign off on the car, we noticed the interest rate was - points higher than we had agreed t...

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

December 3, 2016 - On - -, - at - - repossessed my - - - under the direction of - - . When I called ally I was redirected to the accounting department. There I spoke to - - In the accounting department. She advised me. Ally wanted my exsize taxes early. They did not want to wait until the end of the lease, and since they could not legally hit my credit ; they held my payments for ten days, and rejected them. If I wanted to retain my vehicle I had to pay the excise taxes and the cost of repossession. When I reminded - - of my lease agreement, section - paragraph -, ...

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Ally Financial Inc. Consumer Loan managing the loan or lease

December 1, 2016 - I 'm making on-time payments and I 'm in good standing but I 'm not receiving any type of credit score increase for making on-time payments...

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Ally Financial Inc. Bank account or service account opening, closing, or management

November 30, 2016 - Ally Financial has made it extremely difficult to close my deceased grandparent 's account. I have the death certificate information for both grandparents but they request a medallion signed document that each banking institution had said is unnecessary. There has been a lot of back and forth and they have not been helpful with concluding this matter....

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Ally Financial Inc. Consumer Loan problems when you are unable to pay

November 29, 2016 - We purchased a vehicle from Ally Finicial and we got behind on the payments, they repoed it once we paid all fees and went got it back and few months later the same thing happened but both times telling us they had rolled payment to the end of the term, -/-/2014 got behind again tried tried to work it out they would n't take anything less than - - We were told they took possession of the car back they would sale it at an auction deduct that amount from the balance and send us a letter letting us know how much vehicle sold for at auction and what our balance would be! They have never he...

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Ally Financial Inc. Bank account or service deposits and withdrawals

November 29, 2016 - Ally Bank charged an overdraft fee when, on my account, it is clearly stated that the deposit posted before the debit. They said there was a " hold '' placed on the deposit, but there is no record of it. When asked to refund the overdraft fee, they said no. This happened once before and they admitted their mistake and refunded the fee. 2nd time around? No refund. After going round and round with them, they STILL could n't tell me WHY I was charged the fee other than the " hold '' on the deposit- again- even though the deposit was posted AND time-stamped BEFORE the debit....

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Ally Financial Inc. Consumer Loan managing the loan or lease

November 26, 2016 - My car was repossessed in - 2016. When I called Ally to find out how much it would cost to have the car returned to me, I was told that it would cost $1500.00, and specifically told that this included the - payment, and applied as follows : - thru - payment - $ - - payment 377.81+ Late fee - $1500.00. Ally now says that I 'm late on my - payment because they applied $400.00 to the Redemption Center. I 'm complaining because it was never disclosed to me about the Redemption Center fee, and because I did not follow the instructions to have the money wired to them, b...

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Ally Financial Inc. Consumer Loan managing the loan or lease

November 24, 2016 - I had a lease with Ally Bank. - - of -, - sent me a notice that I could get my lease pulled forward 4 months and they would pay for it. I agreed to this arrangement. I then bought a car from them. Two weeks later I had $270.00 taken from the account set up to pay the lease to Ally. I immediately called them and asked them to return the money to my account. They told me I would have to get my bank to send the proper paper work to have them return the money. I called my bank. They told me to have them put the money back. After an hour and a half of talking to both banks my bank sai...

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Ally Financial Inc. Consumer Loan managing the loan or lease

November 22, 2016 - I had a lease with Ally Financial for a 2012 -. The lease payments were made in a timely manner and the vehicle was returned. There was damage and that was paid timely. There arose a dispute about the return of headphones with the vehicle in the amount of $110.00. That dispute continued for months with correspondence being exchanged. Eventually it wasnt worth it so the balance was paid. Ally reports now the $640.00 was charged off, while at the same time saying that the account is paid in full. The charge off is affecting my credit. I have disputed it with - but they have denied it b...

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Ally Financial Inc. Consumer Loan managing the loan or lease

November 21, 2016 - I received my settlement check from Ally Auto Finance Settlement Department dated -/-/2016 and made a forward of address in -/-/2016. Not knowing why it was n't forwarded. I called -/-/2016 to request a replacement being that check - expired -/-/2016. I have been separated from my husband since -/-/2016 and have not been at the address on the check since. When I called, there were n't even able to suggest how to go about receiving the funds that are due to me. Please advise...

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Ally Financial Inc. Bank account or service account opening, closing, or management

November 21, 2016 - I was informed - certificates of deposits were closed as being dormant, even though they were rolled over just this year. The funds were sent to the State of New Jersey, though the state has no record of the transfer. Not only did I not think the accounts were dormant, I received emails from the bank ( Ally Bank ) when they were rolled over saying, " The loyalty reward at renewal is automatic, you do n't have to do a thing. '' - CDs had a rollover within the last calendar year, which belies the bank 's claim that the accounts were dormant for 18 months....

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