Citibank Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Citibank Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Texas

Citibank ( ) online account password requirements do not allow passwords longer than 8 characters. Per NIST guidance, password maximum limit should be at least 64 characters ( and 8 should be the lowest minimum allowed - not the max, and not for sites containing sensitive data ). I am concerned about the privacy of my information on the Citibank website due to the password limitations. I contacted Citibank over a month ago and asked them to extend the password maximum character limit to a reasonable value, but, so far, they have not done so or indicated that a fix is in progress.

Citibank customer in Texas
Mar 10, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

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