Review and analysis of over 201 complaints against Santander Consumer USA
Santander Consumer USA consumers have reported over 201 official complaints related to Taking out the loan or lease. Out of the 201 consumer complaints against Santander Consumer USA, 35% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Santander Consumer USA Consumer Loan taking out the loan or lease December 15, 2015 - I have a high interest auto loan from Santander Consumer. I had a couple financial issues but have recovered and have been making payments some twice per month to keep current. In the interim, I am also working on fixing credit. When looking over my reports, I noticed a charge off on this very account that I am making payments on, they refuse to take this off my account and say they will not do it even when the entire balance is paid. Is this seriously legal? PLEASE HELP! ... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease November 12, 2015 - There was a recall on this car and the car is return back to the company.- - - ; Manufacturer imageVehicles Affected : Approximately - model-year - - - - equipped with the - engineThe Problem : The plastic engine cover may become dislodged and, if it comes into contact with exhaust components, pose a fire risk. The problem was discovered during an investigation by the automaker following - incidents in - ; in each instance the vehicle had been driven extensively on unpaved or uneven surfaces, - - Automobiles stated. - said is aware of - minor injury... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease November 10, 2015 - On -/-/- my son went to - and traded in his - - -, and was financed a - - -, they over charged him and his interest rate was 25 %. I thought that was way too high and illegal. His car note is $430.00 monthly. He ca n't get out of this car because everyone is telling him he is upside down, now this is why I am contacting you because of the issues we are having with this car, and we also tried to refinance, but our credit union will not do it. I feel that - seen my son as a young - year old coming in there and they went to work on him, they gave him a high i... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease November 2, 2015 - I asked by a friend to cosign with her on a car. When the paperwork was brought to me at work I was the buyer and her name was n't even on the contract. I questioned why I was the buyer and not the co-buyer and was n't even informed that she was n't on the contract with me. I signed after hearing the reason why from the salesman but after thinking about the situation asked the dealership to change the paperwork and make it right. My complaint right now is with Chrysler Financial Corporation because I informed them what had taken place and that I was worried about how this would effect my credi... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease October 21, 2015 - Truck loan through Santander ... Truck should have been paied of they came and took the tuck and sent us a letter stating that the truck auctioned off for - $ and we were responsible for the rest I have asked for a copy of the sales receipt and they have refused to provide me with one ... ... so they really sols a - Fully loaded jeep commander for - - ..I do n't think so ... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease October 19, 2015 - Account Information : - Dodge Ram truck was asked to be picked up by Chrysler Capital -/-/- due to a complaint filed with the Texas Attorney Office due tofraudulent signatures offered at sale of truck from - - of -, Tx. Nowa year after Chrysler Capital took possession of vehicle and sold truck. A collectioncompany on their behalf has put erroneous credit bureau information on all - majorbureau 's expecting a balance of $15000.00 dollars in after market sale to auction of a contract forged for sale. ... |
Santander Consumer USA Consumer loan taking out the loan or lease October 10, 2015 - I purchased a vehicle and the sale contract apr rate is different from the loan company 's rate. The sale contract has the apr as 13.39 % and the loan statement shows 13.91 %. ... |
Santander Consumer USA Consumer Loan taking out the loan or lease taking out the loan or lease October 8, 2015 - I qualify for the - buyback. I 've gone about - to - time over the years to get the problem fixed. Most recently 2 weeks ago. So I asked how much I would get for my truck if they were to buy it bac they offered - I owe about -. My problem is I bought it new in 2013 I have n't used it recently becouse of the risk that 's involved but I do n't want to give it away to -. My total cost with financing is - I 've paid about - I owe -. I have about - recalls on it do I qualify for the lemon law for the reason they do n't have part for it and have n't had any till present... |
Santander Consumer USA Consumer loan taking out the loan or lease October 1, 2015 - I took a loan as primary and my sister as secondary for a loan from - - - - - - Drive Financial - - - on - in - Texas. - after signing the documents we told the dealer and auto loan company that the interest amount and term was incorrect. They would not correct it and told us that it was too late and that we had to pay it. Furious, we contacted them again and told them that we were going to file complaint. We did several times with credit bureaus. We did n't know what to do. We contacted them in - and - stating we wanted to give car back and cancel con... |
Santander Consumer USA Consumer loan taking out the loan or lease October 1, 2015 - I applied and received a car loan from Santander Consumer USA -/-/-. -/-/- I was having trouble making payments due to child support problems and reached out to Santander for help and guidance. They led me to believe that payments could be deferred and added to the end of the loan. What I did not realize was that I was modified into a simple interest loan with a balloon payment at maturity. Still to this day I have actually not been explained this product by Santander. Someone who used to work for them described what happened to me from looking at my statements. I had every reason to... |
Santander Consumer USA Consumer loan taking out the loan or lease September 30, 2015 - They 're ripping people OFF!! 18 % interest total for car $25000.00 and change. I will be paying $41000.00 after 6 years. Did n't really know what I was doing, I wanted to get a car on my own and I got qualify through them but after I figure out everything, I realize they were ripping me off and it was already too late. These people have no common sense and something has to be done. ... |
Santander Consumer USA Consumer loan taking out the loan or lease September 28, 2015 - Pulled credit report without permission ... |
Santander Consumer USA Consumer loan taking out the loan or lease September 28, 2015 - I originated a loan for a truck in 2009 with -. The loan was for 72 months. Santander Consumer purchased the loan from - after about two years. I have paid this contract in full and Santander will not release my title. They say I owe for 80 months. I have consistently asked for a supervisor and for them to explain how my contract can go from 72 months to 80 when I never refinanced. ... |
Santander Consumer USA Consumer loan taking out the loan or lease September 24, 2015 - - 2014, my spouse passed. He had a open auto loan with Chrysler Capital. Upon his passing, I submitted the payoff amount, his death certificate and other documentation for their records and requested any overpayment be refunded to me. The payment received exceeded the balance owed. A check was issued back to my husband in which I could not deposit or cash. I 've had constant contact with Chrysler Capital for a year with hopes they would refund me the overpayment. They will not comply. They told me they can only refund the money to my deceased spouse or I need to obtain an executor of estate... |
Santander Consumer USA Consumer loan taking out the loan or lease September 24, 2015 - We purchased a - Toyota Corolla in - of 2015. We did deferred payments for our down payment through the dealership. After having the vehicle for 6 months and making payments on it, we accidentally paid $160.00 too little on one payment. We spoke with the finance company ( Santandar ) and they set up an arrangement for the $160.00 payment. Before the payment was drafted, Santandar contacted the dealership and told them that the loan was null and void because of the partial late payment. The dealership contacted us and told us what they said and that we needed to bring the car back. I ... |
Santander Consumer USA Consumer loan taking out the loan or lease September 22, 2015 - I purchased a -/-/- Ford Explorer -/-/-. I had - for the first year of payments and then was transferred to Santander for the remaining. I paid my payments for a total of 7 years on a 6 year loan and ever time I would think I was going to pay it off I would still owe $3500.00 to $4900.00 dollars. I tried to call them and ask them how this is and how I still owe this amount and they were really rude about it and would n't give me an answer. I paid a total of $42000.00 dollars for this truck that 's worth about $2500.00. ... |
Santander Consumer USA Consumer loan taking out the loan or lease July 13, 2015 - On -/-/-, a finance adviser at - - - confirmed an approved vehicle loan application with - - Bank in my name. That day at the dealership, I was given a - - Bank Note to sign and I was able to leave with vehicle. I actually signed - loan notes at the dealership, the - note was signed on the - and the - note was signed around the of -/-/-. - the notes were dated for -/-/- and - - - - the only listed lender. However, awaiting for - - monthly payment statements. I received a demanding letter for payment from a different bank Sant... |
Santander Consumer USA Consumer loan taking out the loan or lease July 5, 2015 - Over charging of interest on auto loan. I purchased a - Volkswagen Jetta on - -, - in the amount of $20000.00 and on - -, - I went to trade the vehicle in and was told that I still owe $19000.00 and the value of the vehicle is only $6000.00. I called to speak with a representative at Santander Consumer USA with whom I have the car loan with and they confirmed that the payoff amount for the vehicle is $19000.00. I inquired why I still owed almost the same amount on the vehicle after paying $520.00 for 24 months that I purchased it for and was told that the simple ... |
Santander Consumer USA Consumer loan taking out the loan or lease June 30, 2015 - I purchased a vehicle in 2010 for $12000.00 and financed the loan through Santander Consumer USA https : //www.santanderconsumerusa.com/ after 5 years of making payments of $310.00 a month they tell I still owe them $9100.00. I want to pay off my loan but it seems never ending. ... |
Santander Consumer USA Consumer loan taking out the loan or lease May 20, 2015 - I contacted the CFPB about a year ago regarding the following case. I thought it was resolved but with recently moving from - to - I received a new monthly lease payment reflecting sales/use tax. I have received my new monthly statement for my - - lease payment. It reflects an increase of $44.00. Calling - they explain to me that because I moved to - from - my tax rate changed from 6 % in - to 9 % in - My question to - was how can I continue to pay a sales tax on a lease transacion made back -/-/-. After going around and around with the rep on the phone I f... |
Santander Consumer USA Consumer loan taking out the loan or lease May 7, 2015 - I bought a car from - in - from a sales person named -. The car was a 2003 Mercedes with around - miles valued at $9500.00. - sold me thecar for over $18000.00 after telling me that I had to stay around $10000.00 I later see so he could add all these additional charges. - set me up with a finance company that he told me that they use on a regular basis called Santander -. They added an additional $18000.00 which would have come to over $36000.00 had I paid off the loan. - told me I could pay off the loan early and avoid the interest but after I signed the cont... |
Santander Consumer USA Consumer loan taking out the loan or lease April 27, 2015 - I am the Personal Representative in my father 's, estate. In the course of closing my father 's estate, I was made aware of his being named as the primary borrower on an auto loan through Chrysler Capital. On - -, 2015 I faxed Chrysler Capital a letter explaining my position and all persons involved in the issue, as well as including letters testamentary, oath of named personal representative, and a certified copy of my father 's death certificate. These were sent to request copies of the original loan documents, pages that included signatures, specifically that of my father. The reason ... |
Santander Consumer USA Consumer loan taking out the loan or lease April 22, 2015 - may car got repo and it was in good driving conditions. I told them to come get the car because I could n't afford the note due to my divorce. but I never heard from this company again after they came and got my car. i 'm sure the sold the car more than its worth but they still holding me accountable for the car. and I want them to take this off my credit report. ... |
Santander Consumer USA Consumer loan taking out the loan or lease April 6, 2015 - I represent - -, - who was a victim of identity theft. A consent form permitting Santander to release information to - - -, -. of - -, - is attached. - approved a car loan which was applied for using - - 's personal identity information. The loan was applied for in - - - never applied for a loan with Santander Bank and never lived in - - - has further disputed this account with Santander Bank, yet they have failed to remove it from his credit history/report and as a result, he has been denied pre-approval for a mortgage and has been subj... |
Santander Consumer USA Consumer loan taking out the loan or lease April 4, 2015 - We purchased a new car from - - of - Florida on - -, 2015. The - - talked us in to taking a minimum loan of $6000.00 from Chrysler Capital to get a $500.00 discount. He assured us we could pay it off with the - payment. The salesman and manager kept trying to get our SSN 's. We refused and only gave them to the finance person who confessed he was new and was unsure of all the conditions of the loan. He could not give us any information on payment amounts. The only information he would give us was the date of the - payment. When I told him I wanted to pay it off a... |