Santander Consumer USA Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Santander Consumer USA Consumer loan department,

Vehicle loan Taking out the loan or lease Kentucky

On -/-/-, a finance adviser at - - - confirmed an approved vehicle loan application with - - Bank in my name. That day at the dealership, I was given a - - Bank Note to sign and I was able to leave with vehicle. I actually signed - loan notes at the dealership, the - note was signed on the - and the - note was signed around the of -/-/-. - the notes were dated for -/-/- and - - - - the only listed lender. However, awaiting for - - monthly payment statements. I received a demanding letter for payment from a different bank Santander. I was suspicions that this was fraud and a scam, because listed on my vehicle title as a lien-holder was only - - - and the finance adviser at - - never mentioned Santander. I sent notices to both banks demanding for answers. For months, I was unsuccessful in finding clarification. Without a court order or notices my car was illegally repossessed by - on -. About three months later a letter dated for -, was sent by a - specialist, - - she stated that my loan application was declined on -/-/-, and the bank routed my declined application to Santander for approval. I did not authorize this transaction and I was denied the right to declined Santander 's loan offer. Santander illegally repossesses vehicle all the time for a profit. There is a case against them now. United States of America vs. Santander Consumer USA. Furthermore, the dealership never asked for the car back, I never received any notices of explanation from - - Bank or the dealership before or on -/-/- stating that my loan was declined. Both banks and the dealership have been deceptive with the loan transaction and - - Bank is still currently listed on my vehicle title. Also, I have letters from Santader contradicting - - Bank claims.

Santander Consumer USA customer in Kentucky
Jul 13, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

Consumer disputes how Santander Consumer USA handled their complaint

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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