Santander Consumer USA Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Santander Consumer USA Consumer loan department,

Vehicle loan Taking out the loan or lease Maryland

Over charging of interest on auto loan. I purchased a - Volkswagen Jetta on - -, - in the amount of $20000.00 and on - -, - I went to trade the vehicle in and was told that I still owe $19000.00 and the value of the vehicle is only $6000.00. I called to speak with a representative at Santander Consumer USA with whom I have the car loan with and they confirmed that the payoff amount for the vehicle is $19000.00. I inquired why I still owed almost the same amount on the vehicle after paying $520.00 for 24 months that I purchased it for and was told that the simple interest loan that I have draws interest everyday whether I make on time payments or not and that they added to the $20000.00 an interest amount of $17000.00. I told the representative that amount was not disclosed to myself and the co-signer on the vehicle. Back in -/-/- I had to defer two payments and then another two payments in this fiscal year due to a car accident I was in and could not work. I would desperately like for someone to help me with this problem as I would like to trade this vehicle because of so many mechanical problems. Thanks in advance for an help you can give.

Santander Consumer USA customer in Maryland
Jul 05, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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