PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Washington

I previously had a mortgage through PHH Mortgage. I recently refinanced my mortgage through -. - requested a current pay off statement from PHH on - occasions in - and PHH refused to provide a current pay off statement. They initially provided a payoff statement through - - and then provided a payoff statement through - -. We closed our refi and sent payment on -/-/15 to PHH overpaying our interest through - -. PHH refunded the balance of our escrow account. However, they DOUBLE PAID our PMI first before refunding. Our PMI was current and there was no reason for the double payment. We no longer use the same PMI company and I believe I am owed a refund of the duplicate payment. PHH has also not refunded the overpayment of 20 days of interest ( - through - ). I have called PHH to request info on where my overpayment went and they have refused to provide info. I asked for a statement of how much my overpayment was and they advised they did not have that information. They did not answer my question when I asked about the duplicate PMI Payment. They offered to send me a list of my payments - which I am able to see online ) but then never faxed it.