PHH Mortgage Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

I asked my mortgage company, PHH Mortgage, if I could make bi-weekly payments. I was told that their company no longer accepts bi-weekly payments, and that even if I sent them it would not accelerate the amortization of my mortgage - i.e. they would still treat my bi-weekly payments as monthly.

PHH Mortgage customer in California
Sep 18, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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