Wells Fargo Reverse Mortgage Complaints

Review and analysis of over 192 Reverse Mortgage complaints against Wells Fargo

Wells Fargo consumers have reported over 192 official complaints related to Reverse mortgage. Out of the 192 consumer complaints against Wells Fargo, 32% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.

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New Reverse Mortgage Consumer Complaints


Wells Fargo Mortgage settlement process and costs

January 28, 2016 - Wells Fargo has discriminated against VA home modification false information, We have lived in home since -, we did go bankrupt - did not list are home are lawyers told us we did not have to reaffirm, We made all payments, until we had ask - - - if he could help get Wells Fargo to give us a home modification.Wells Fargo told us to stop making payments for 3 months, everything was done VIA mail.They had put we went bankrupt - we did not.- - is co- borrower on Home.They would not acknowledge this.Are credit report shows no payments every made on are home we have made ever...

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Wells Fargo Mortgage loan servicing, payments, escrow account

January 14, 2016 - Previously I filed a complaint through the offices of Senator - -, Senator - - and Congressman - - about the Wells Fargo Bank withholding $5200.00 as a servicing set-aside from a reverse mortgage that my wife and I entered into with them in -. It is my understanding from your documentation that Servicing Set-aside 's are intended to pay for any needed repairs to the home, taxes and /or insurance that I do not pay myself. Wells Fargo has never brought to my attention any repairs that my home required, nor has it paid for any repairs, taxes or insurance, thus I believe tha...

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Wells Fargo Mortgage loan modification,collection,foreclosure

January 12, 2016 - My Father took out a reverse mortgage. He died in - 2015. I am the executrix and have been working diligently to attempt to complete a deed in lieu of foreclosure process with Wells Fargo Reverse Mortgage company since -. Wells Fargo is unresponsive to my messages and calls, loses my fax submittals and sends me letters threatening me. I am looking for assistance in dealing with this company. ...

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Wells Fargo Mortgage loan modification,collection,foreclosure

December 9, 2015 - In -, My grandmother and conservator, allegedly gave Wells Fargo Bank a reverse mortgage on a property that was held in an irrevocable custodial trust, ( by order of a - Judge - for my behalf. When she passed in - -, I discovered that Wells Fargo had indeed placed a mortgage lien on the property. I contacted them - - to inform them that the property had been previously placed in a irrevocable protective trust and that my grandmother did not have the authority to remove the custodial property from the protective trust without the Judge 's order, nor had I signed away my int...

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Wells Fargo Mortgage loan servicing, payments, escrow account

November 20, 2015 - In 2011 my wife and I got a reverse mortgage from Wells Fargo. With regard of - taxes, there seems to have been inconsistencies in Wells Fargo 's statements and those of the local taxing agency.There also might be other disbursements of these funds of which we are not aware. When we requested a full documentation of their disbursement of funds since 2011, they did not comply. ...

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Wells Fargo Mortgage loan modification,collection,foreclosure

November 2, 2015 - For over a year now, I have worked diligently and relentlessly ( with Wells Fargo Home Mortgage ( WFHM ) ) to purchase an estate property ( via short sale ; the owner had a reverse mortgage ) - all to no avail. WFHM 's procrastination and misdealings ( conveniently for them ) caused several appraisals to expire ( the first of which I submitted, in a timely manner, all of the requested documents and a deposit/earnest money ), only to have WFHM do - additional appraisals ( with significant price increases - specifically, WFHM 's last appraisal is $ - higher than their initial appraisal ). ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

October 13, 2015 - I have a mortgage with WELLS FARGO that is in BANKRUPTCY. I have complied and made all of the payments on time for almost five years. I made arrangements with the taxes and was making monthly payments on my taxes on the home. The home is a reverse mortgage. I paid the loan off. Wells Fargo stated that they paid my taxes without my knowledge and added thousands of dollars more than I owe. They are trying to make me pay - dollars a month on my Bankruptcy. I am already paying - a month and is almost done with my Bankruptcy. I never asked for my bankruptcy to be modified. This is all being d...

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Wells Fargo Mortgage loan servicing, payments, escrow account

October 7, 2015 - Wells Fargo Mortgage has provided property insurance on my mom 's home ( She has a reverse mortgage with Wells Fargo. She has been unable to obtain property insurance on her own so she had no choice but to accept the property insurance provided by Wells Fargo. A re-payment installment agreement was made to re-pay Wells Fargo for the property insurace provided. My mom makes monthly payments on this. The problem is that every single month, Wells Fargo collections calls her to verify '' information. These calls are made every single month, even though she has never missed a payment. I view this ...

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Wells Fargo Mortgage loan modification,collection,foreclosure

October 6, 2015 - My mother purchased a home using a reverse mortgage in -, -. She passed away in -, - with me her sole heir. The property was foreclosed without as much as an opportunity to discuss ways of keeping it. Under terms of the reverse mortgage there is an automatic six month extension for disposition of the property. On - -, - I submitted a letter of intent and request for an additional six month extension to Wells Fargo. The succession for - 's estate was started - -, - and I was granted a JUDGEMENT OF POSSESSION on - -, -. I received correspondence from -...

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Wells Fargo Mortgage loan servicing, payments, escrow account

September 11, 2015 - In -, following my wife 's diagnosis of - -, we applied for a reverse mortgage with the Wells Fargo Bank. In - my wife died. In -, I remarried, and after doing so, my new wife and I decided to try to buy back the reverse mortgage. On - -, -, we contacted a local bank and they faxed an inquiry to Wells Fargo for a payoff amount. They responded on that same day with an amount, but allowed only one week to make the payoff before additional charges accrued. In - -, we contacted a Wells Fargo Loan Officer at their bank in - -, WI and after a lengthy conversation ...

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Wells Fargo Mortgage loan servicing, payments, escrow account

July 24, 2015 - In - my mother was clinically diagnosed with - -, her drivers license was taken away and she became unable to care for herself. Immediately following this diagnosis, my mother became a victim of -, fraud and identity theft. In - - - of my sisters took advantage of my mothers illness and applied for a reverse mortgage through Wells Fargo Bank. In - I filed an official police report on my mothers behalf. A warrant was issued for my sister, but she fled the State. My sister fled to another State, where she was eventually arrested, convicted and sentenced to federal prison ...

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Wells Fargo Mortgage application, originator, mortgage broker

June 10, 2015 - I took out a revers mortgage four years ago.my son and granddaughter were support to pay on my taxes and insurance. In - wells fargo sent me posted card. did n't open I thought it was junk mail. They never sent out a formal letter letting me know about my back taxes and insurance.wells fargo never give me and option of repay on the back taxes and the insurance.they sent me a letter for 30 days to comply that I was still living in my home that what started the hold thing.we sent them prove that I was still living in my home. be for the 30 day was up. well fargo still file a default any and s...

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Wells Fargo Mortgage loan servicing, payments, escrow account

May 7, 2015 - The city of - - has filed a civil complaint against Wells Fargo for various illegal practices. I have a reverse mortgage through Wells Fargo - am asking your help to determine whether their various charges to service this mortgage is proper & within the guidelines established by FHA. The - time I called Wells Fargo for information re the monthly interest rate change notice I was told to check with the Federal Reserve for my answer! I ca n't point to any single charge that MAY be illegal but would appreciate the CFPB to ask the appropriate questions to determine whether or not Wells...

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Wells Fargo Mortgage settlement process and costs

April 21, 2015 - On - -, 2015, my mother passed away I was named Executrix of the estate. On - -, 2015, I mailed a copy of the death certificate, letter of Testamentary, and letter of intent to sell the property to Wells Fargo to stop the reverse mortgage. On - -, 2015, the appraisal ordered by Wells Fargo was completed. On - -, 2015, I contacted the representative from Wells Fargo that was provided to me. The paperwork was received and I inquired as to the results of the appraisal. She stated that she had not received it and to call back in one week. On - -, -, I again contact...

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Wells Fargo Mortgage application, originator, mortgage broker

April 3, 2015 - I am the Executor of the Estate of - -. The focus on forgery, fabrication and misrepresentation ( robo-signing ) is important. After all this shows fraudulent intent. First, I have repeatedly requested copies from Wells Fargo reverse mortgage loan department asking : Where is the original promissory note or mortgage the decease - - - - supposedly signed located? Please describe its physical location and anyone holding this note as a custodian or trustee if applicable. Where is the original first and second deed of trust signed located? Please describe its physical location an...

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