Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Reverse mortgage Settlement process and costs New Jersey

On - -, 2015, my mother passed away I was named Executrix of the estate. On - -, 2015, I mailed a copy of the death certificate, letter of Testamentary, and letter of intent to sell the property to Wells Fargo to stop the reverse mortgage. On - -, 2015, the appraisal ordered by Wells Fargo was completed. On - -, 2015, I contacted the representative from Wells Fargo that was provided to me. The paperwork was received and I inquired as to the results of the appraisal. She stated that she had not received it and to call back in one week. On - -, -, I again contacted Wells Fargo regarding the status of the appraisal. I was told there was no appraisal had been submitted to Wells Fargo but she would check into. She advised to use - to establish a selling price. On - -, 2015, I left a message for the Wells Fargo and to date there has been no follow-up from Wells Fargo. On - -, 2015, I called Wells Fargo to obtain an email address to submit my concerns. I was advised that all communication can only be through phone or fax. On - -, 2015, I faxed a letter demanding a copy of the appraisal by - -, 2015 or I would contact your organization. To date there has been no response from Wells Fargo regarding my request.