Wells Fargo Mortgage Complaint

Reverse mortgage Loan servicing, payments, escrow account

Wells Fargo Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Michigan

In - my mother was clinically diagnosed with - -, her drivers license was taken away and she became unable to care for herself. Immediately following this diagnosis, my mother became a victim of -, fraud and identity theft. In - - - of my sisters took advantage of my mothers illness and applied for a reverse mortgage through Wells Fargo Bank. In - I filed an official police report on my mothers behalf. A warrant was issued for my sister, but she fled the State. My sister fled to another State, where she was eventually arrested, convicted and sentenced to federal prison for several financial related crimes that she committed in several other States. In - I became my mothers court appointed conservator and guardian. For the past 3-years I have been cleaning up the mess that my sister and other siblings have caused. I have written Wells Fargo numerous letters regarding this case. They have not even considered my mothers illnesses, nor have they even bothered to investigate this matter on their end. I was able to receive a full copy of the original reverse mortgage application. The loan documents are a clear indication that my mother was confused and did not know what she was signing. This is evident by the fact that several times she signed her name wrong, signed her name in the wrong place, and or did not sign all of the required documents. In my opinion the notary and or loan officer should never have proceeded with the process.

Wells Fargo customer in Michigan
Jul 24, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
[email protected]
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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