Review and analysis of over 70 Conventional Fixed Mortgage complaints against BBVA Compass
BBVA Compass consumers have reported over 70 official complaints related to Conventional fixed mortgage. Out of the 70 consumer complaints against BBVA Compass, 27% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BBVA Compass Mortgage loan servicing, payments, escrow account April 5, 2016 - BBVA Compass bank purposely places online deposit limits onto your account so that you can not put enough money into your account to pay your mortgage. Also, mishandles funds which result in overdraft fees. Mishandles checks and says they do not process because of lack of funds, which is not true, requests another check, then cashes both, which results in overdraft fees. Online banking updates are misleading, they update the mortgage payments online but while delaying updates to checking accounts which is also misleading and leads to more overdraft fees. Incompetence at all levels. ... |
BBVA Compass Mortgage application, originator, mortgage broker March 15, 2016 - During the process of closing our mortgage loan with BBVA-Compass, they broke their written contract with us, and we have - specific complaints against BBVA. 1. BBVA failed to close on schedule which resulted in fees charged to us by sellers. -On -/-/- we signed a contract with BBVA to close on -/-/-.BBVA advised us they would not meet this closing, andweagreed to change the closing date to -/-/-. -We had not heard anything from - - our closing date approached. I contacted - - ( Loan Officer ) on -/-/- to make sure everything was on schedule an... |
BBVA Compass Mortgage loan servicing, payments, escrow account March 10, 2016 - I bought my first house in Florida after graduating from college and securing a job. I settled down and had a family. Then, my job relocated me out of state. The housing market crashed. I had a high interest rate - % and was severely 'under water ' and I could not refinance. I submitted several hardship requests to the bank asking for help with little help. I held on for the property for over 5 years and consecutively lost money every month. My husband lost his job and my son had health problems. I could no longer afford to lose money on a - residence that I finally put the house up for... |
BBVA Compass Mortgage loan servicing, payments, escrow account February 17, 2016 - I bought a house -/-/- using BBVA compass for the mortgage. Since that time I have been utterly amazed at how difficult they make it to make additional principle payments. I had my - mortgage through - and it was as easy as you would expect, I was able to adjust my monthly auto-pay to whatever amount I want and make additional principle payments as I desired. BBVA has policies that only allow the auto payments to be the base payment/amount owed, thus limiting the amount of principle paid. When I tried to make a - from my outside account, it showed up as " unapplied payment '' whe... |
BBVA Compass Mortgage loan servicing, payments, escrow account December 8, 2015 - BBVA Compass bank incorrectly reassessed my escrow account basing my estimated taxes on the previous year ( which was a partial year of taxes since I had just moved into the home ). They did this same thing with my brother who has a mortgage with BBVA Compass. When this happened to my brother I went into my local branch and specifically asked them if my escrow account would be funded correctly. They reassured me that my escrow account was accurate for my taxes and insurance payment. A year later now and I received a statement showing a deficit in my escrow account and stating that my mortgage ... |
BBVA Compass Mortgage settlement process and costs November 13, 2015 - I HAVE BEEN IN DISPUTE WITH BBVA BANK SINCE - IN REGARDS TO LATE PAYS THAT HAVE BEEN TAKEN OFF DUE THE THE BK ON FILE AND PMI ISSUES THAT AS WELL TAKEN OFF. ALSO AT LEAST - PAYMENTS NOT POSTED CORRECTED. NOW I HAVE ATTACHHED MY BK ATTORNEY DOCS AND US DEPT OF BK FILED AND SIGNED BY THE JUDGE ON THE MODIFICATION OF MY MORTGAGE. IT SEEMS THAT BBVA NEVER COMPLIED WITH THE CORT ORDERS WITH THE NEW RATE AND TERM AS WELL THE PAYMENTS SINCE THE CASE CLOSED -/-/-. I HAVE TALKED TO NUMBER OF VP 'S IN THE MORTGAGE INDUSTRY AS WELL MY OWN CREDIT UNION -. I HAVE BEEN IN - FOR OVER 20+ YE... |
BBVA Compass Mortgage loan servicing, payments, escrow account October 13, 2015 - BBVA Compass - I have called them - times in last - mo 's to get my payments to them on time. They start then stop sending me paper statements. They do not post my payments as I instruct them too. Their customer service is horrible with long phone wait times, disconnects, and lying to me about submitting my requests. I am sending in additional money to pay this - yr. note off faster. They refuse to refinance me at lower rates, due to a - year old bankruptcy, They put my loan in there bankruptcy dept. Which it never should have been. I can not determine if the additional principal I... |
BBVA Compass Mortgage application, originator, mortgage broker October 7, 2015 - BBVA Compass bank violated our privacy when - - - - BBVA Compass Area Mortgage Sales Manager for - / - - - disclosed Nonpublic Personal Information ( NPI ) on - - 2015 to our realtor without our permission. - - disclosed to our realtor that the BBVA Compass bank underwriter had denied our home loan, and he discussed the reasons why our loan was denied. This violated our rights to privacy. To make matters worse, - - notified our realtor prior to notifying us of the underwriter 's final decision. We believe this is a clear violation of Federal Privacy La... |
BBVA Compass Mortgage application, originator, mortgage broker October 7, 2015 - I am submitting a complaint regarding the negligent manner in which BBVA Compass processed our mortgage application. - - - ( Mortgage Banking Officer at BBVA Compass - - # - ) used information that she inputted for us -/-/-, and rather than verify that it was correct, copied this information into the new loan application. Once we were provided the disclosure and GFE, we noticed the errors and notified - -. Despite this, we continued to receive disclosures and GFEs with the same errors. We attempted to contact - - on numerous times by phone and email but were uns... |
BBVA Compass Mortgage loan servicing, payments, escrow account September 7, 2015 - My mortgage company has been charging me $580.00 a year for hazard insurance. The property is already fully insured by my HOA. it is a condominium. I only own the space between the walls. They bought insurance to pay for the restructure of walls and property that are already fully insured and do n't belong to me. I just discovered they were doing this for - years because they were hiding the charge by debiting my loan. It was not done through escrow or was i ever notified nor given a copy of the policy. They hid the charge by calling it an escrow disbursement. but no escrow disbursement o... |
BBVA Compass Mortgage loan modification,collection,foreclosure May 7, 2015 - BBVA Compass Bank initiated an unnecessary legal action, by a - manager that resulted in outrageous legal bills that I had NO control over. I should mention that prior to this incedent, I was a BBVA Compass customer for over 10 years without - blemish through - of loans and mortgages. During the litigation process, the bank and its outside counsel conferred frequently and needlessly known full well that under the original loan documents, I, as the borrower, would be responsible for the legal bill. I firmly believe that this legal bill was extremely inflated and I was forced to pay the... |