BBVA Compass Mortgage Complaint

BBVA Compass Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Maryland

I am submitting a complaint regarding the negligent manner in which BBVA Compass processed our mortgage application. - - - ( Mortgage Banking Officer at BBVA Compass - - # - ) used information that she inputted for us -/-/-, and rather than verify that it was correct, copied this information into the new loan application. Once we were provided the disclosure and GFE, we noticed the errors and notified - -. Despite this, we continued to receive disclosures and GFEs with the same errors. We attempted to contact - - on numerous times by phone and email but were unsuccessful. As a result, we had to contact - - - ( BBVA Compass Mortgage Loan Coordinator ), to find out the status of our application and to inform her that there were still errors. - - told us on -/-/- that she was also unable to reach - -, and that her supervisor - - - had talked to - - 's supervisor - - - ( BBVA Compass Area Mortgage Sales Manager for - / - ). - - gave us - - ' contact information. We called - - on -/-/- to discuss these problems, but were


loan as a primary home, my wife would need to change her employment start date so that her income - could be considered. This caused my wife to have to renegotiate her start/end dates. This was unnecessary, because - - later determined that the loan needed to be processed as a second home. In order to secure underwriting approval, - - misstated our intentions to the underwriter without our knowledge. She told the underwriter that I would continue to work for my current employer while teleworking -. This was a complete fabrication. Once we became aware of this, we asked her to fix it. As a result of - - 's actions, we were asked by the underwriter to provide a letter explaining our job situation and intentions with respect to our current residence. Also, - - did not keep us regularly informed of the status of our loan. We continued to receive disclosures and GFE 's with changes to the origination charges and interest rate. - - did not contact us and explain these adverse changes. - - failed to order the appraisal in time to meet our appraisal contingency in spite of having the executed contract. Furthermore, - - did not return phone calls from our realtor regarding the appraisal. Because - - failed to order the appraisal in a timely manner, we had to renegotiate the contract and request an appraisal extension. On -/-/-, - - told us that underwriting had conditionally approved our loan. On -/-/- we received an automated message indicating that an adverse action was taken on the loan. We tried to contact - -, but we have not been able to speak to her since -/-/-. On -/-/-, we called and talked to - -. He said that he would look into the reason for the adverse action and would contact us the following day ; however, we did not hear from him. On -/-/-, we left messages on his work and cell phones, and we emailed him and - -. We did not hear back from anyone until -/-/- when - - called to tell us that our loan application had been denied. He did not provide a reason. We then called our realtor and found out that - - had contacted her first. He told our realtor that our loan had been denied, and he blamed it on us. In the words of our realtor, he threw you under the bus ''. - - contacted our realtor without our permission, and in doing so violated our rights to privacy.