Review and analysis of over 104 Other Bank Product/Service complaints against HSBC
HSBC consumers have reported over 104 official complaints related to Other bank product/service. Out of the 104 consumer complaints against HSBC, 25% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service account opening, closing, or management December 10, 2015 - I began using HSBC in - when I opened a credit card and debit account. I had a great experience with them while I was a - customer. Once I changed my account to a standard level ( because I was n't meeting the minimum dollar amount in the account ), many things began to go wrong. I was n't very happy with their services, their representatives were often giving me incorrect information, I would get different answers from different representatives etc. Nevertheless, I decided to only close my checking account but keep my credit card open and not use it since I did n't want it affecting my ... |
HSBC Bank account or service account opening, closing, or management December 9, 2015 - I received a text message from what appears to be an HSBC address saying that suspicious activity has been detected on my account, and to verify my account details to prevent suspension of my account. This seemed fishy -, so I called HSBC directly since their website does not allow me to log in unless I have an active account, which to my knowledge I do not. The phone system HSBC employs will also not allow callers to speak with a representative unless they either have an active account or lie about the nature of their call. In my case after a half-hour spent trying to navigate through thei... |
HSBC Bank account or service account opening, closing, or management December 7, 2015 - My wife and co-borrower, wrote a check against our home equity line of credit to pay a credit card. HSBC returned the check unpaid and indicated that she was an unauthorized borrower. After calling HSBC customer service twice, they then said that the signatures did not match. I then ask them to provide proof by requesting a copy of the returned check and the signature card but HSBC had the audacity to charge me a fee for this. I can not believe that they want to charge me a fee for their mistake. I have since been charged $30.00 by HSBC for a returned check fee. My credit card company also c... |
HSBC Bank account or service account opening, closing, or management November 9, 2015 - HSBC Bank was a revolving credit account I opened in -/-/-. I filed for - - Bankruptcy on : -/-/-, and HSBC was included in the filing. I paid on this account for over two years after filing bankruptcy until HSBC Bank discovered I filed for bankruptcy two years previous, and my account was closed. The closing date that this account was reported to - was -/-/-, which should have been corrected as : -/-/-. I sent previous letters to HSBC Bank with no response. My most recent letter was faxed to their correspondence department on : -/-/-, and I have never recei... |
HSBC Bank account or service making/receiving payments, sending money July 2, 2015 - My Bank ( HSBC ) constantly shuts off my credit card without any notice, after making a large '' payment. Large to them is around $200.00, which is not large to me. I make payments in this amount often, and to the same vendors. I understand if it has to do with Fraud Protection, but it doesnt. Usually when there is a case of Fraud on my card where a large purchase ( always more than $500.00 ) is made to a strange vendor, HSBC calls me and notifies me as they have placed a hold on my card. But in this incident, they have turned off my card without any notice and it was unpleasantly decline... |
HSBC Bank account or service account opening, closing, or management May 5, 2015 - HSBC Bank USA - - has a lien against a property my client wishes to sell and is under contract. However, they have not responded at all to our attempts to get a pay-off or release. SEE ATTACHED LETTER for details. It has been over 60 days and they still have not responded at all. ... |
HSBC Bank account or service account opening, closing, or management April 28, 2015 - Dear Sir or Madam : I am writing to file a complaint against HSBC Bank, NA for failing to provide me with a service routinely available to its richer clients. - What HappenedThe service is a medallion signature guarantee - in effect, a stamp from a bank or other financial institution that guarantees my signature, and has checked my ID to confirm that I am who I say I am. The bank is guaranteeing that I am not forging someone else 's signature, and will accept liability if somehow the signature turns out to be a forgery. Because a bank generally wo n't issue this guarantee to someone they do... |
HSBC Bank account or service making/receiving payments, sending money April 9, 2015 - I have instructed my Bank ( HSBC ) on - -, to do a wire transfer amounting to - -. to my bank account in -. The conversion rate taken is USD - = -. However as per the attached sheet the rate of USD - = - ( the same day ) I understand that the bank take a % but it is too much. I would like the bank to reduce the %. ... |