SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Other bank product/service Making/receiving payments, sending money Georgia

In - 2015 I made a mortgage payment to the Suntrust Bank at - - - and the payment was misapplied, which showed a non payment for the month of -/-/-, which it was intended to be. Instead it was applied for -/-/-. This is now the second occurrence this year and the first was in - at the - - -. I received a call in -/-/- of this year stating that I was over due in my payment and had to prove to the bank that in fact it was there error. It too three weeks for them to correct. The correction for -/-/- is still pending.