Review and analysis of over 262 complaints against Capital One
Capital One consumers have reported over 262 official complaints related to Other fee. Out of the 262 consumer complaints against Capital One, 10% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 47% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Capital One Credit card other fee January 4, 2017 - My credit account with Capital One has been restricted for some time, meaning I do n't have any available credit with them because I was late with a couple of payments at one point. Since then I have paid on time every month. I got my balance to $170.00 as of -/-/-. I received a bill statement yesterday showing they added a - member fee. I contacted Capital One asked if they can waive the - member fee as a courtesy, since I been paying them and have a restricted account with them. Again I 'm not able to use their credit card. I spoke with a customer service rep then a supervisor w... |
Capital One Credit card other fee January 2, 2017 - I switched my card from - ( with annual fee ) to -- ( with no annual fee ) in - 2016. I was not refunded the portion of the annual fee for the remainder of 2016 when I had a no-fee card. In addition, I was not given the benefits of the - card from - 2016 onwards ( - miles per dollar spent ). I earned - miles per dollar spent which is the - earning rate. In other words, I was charged for a higher product but given the service and benefits of the lower product.... |
Capital One Credit card other fee December 28, 2016 - I called to cancel my credit card account and the issuer ( Capital One - ) refuses to refund the unused portion of my annual fee.... |
Capital One Credit card other fee September 11, 2016 - Dear CFPB officers, My complaint is about CapitalOne Venture credit card I had. I had been using this card for about two years. In this first year, it worked well so I continue to use it and paid the annual fee of $59.00 early this year. But since then, this card became very hard to use. In - and - 2016 all attempts to sue this card were all declined. I call the customer service many times and spent hours on the phone, but they could not resolve this problem. In - 2016 I again was declined. I called the customer service again. This time, a lady named - ( Employee ID - ) tried ... |
Capital One Credit card other fee July 11, 2016 - orchard card was bought by capital one. on - -, i paid both my regular capital one acct. and the that was originally orchard. the regular capital one they automatically closed. the orchard one, they did not. i do not have a valid credit card for this account. i was just alerted by credit monitoring that they have reported me as deliquent. it seems they " decided '' not to close this account in order to charge me an annual fee on -/-/-, have now charged me a late fee, interest on it, another late fee and more interest. i was not aware the original card had an annual fee. i was not se... |
Capital One Credit card other fee June 20, 2016 - I have - credit card accounts with Capitol One. The last - of - card is - and the last - of the other is -. On - I made a payment of $30.00 on - but there was an additional unauthorized payment taken out of my checking acct on -. I called Capitol One and explained that - payments were paid from my bank, they called my bank and verified that the - payments were paid, and I faxed documentation proving that. Upon reviewing my payments made on the Capitol One website, it clearly shows only - payment credited to the acct of -, yet - payments were debited ... |
Capital One Credit card other fee June 9, 2016 - I contacted Capital One about my credit card 's annual fee and what other cards I can get because the one I currently have does not seem worth it. It was assured that my annual fee would be fully waived/credited so I would not have to pay it to keep the card since they were not allowing me to upgrade to the no annual fee card that has the same exact benefits ( even though my credit score is in the range for that card ). My fee recently posted and they now are telling me all they can do is credit $20.00 of the fee. I feel like I was scammed and this is a bait-and-switch. This is very unprofes... |
Capital One Credit card other fee May 2, 2016 - -/-/2016, I noticed that Capital one had charged me a $39.00 annual fee. I knew that I would never willingly sign up for a card that carried a fee like this. I called and complained and they eventual removed the - fee. However, going back in the account I realized I had been charged this fee for the previous 9 years. I called Capital One and requested a copy of my original card member agreement. They promised to mail it to me. It never came. Then I called again. They again promised to mail it to me and stated they had mailed it to about a week prior to that call. Again I waited about a... |
Capital One Credit card other fee April 24, 2016 - I logged into my account today to find a $29.00 membership fee charged to my Capital One Secured MasterCard. Let me start by saying it is not the amount that is the issue, but the fact that this charge was never disclosed to me. I spoke with - representatives from Capital One via online chat. Both individuals told me there was no option to waive the fee. I provided several links to the specific credit cards terms and conditions, - of which highlighted - of the perks of the card as " $0.00 annual fees. '' After an hour of disputing, they still refused to remove this charge and I fe... |
Capital One Credit card other fee April 18, 2016 - Capital One Credit Card has been charging continuous regular interest rate plus cash advance interest rate, even the loan was fully paid. I used it again the following month after it was fully paid, and the usual interest kicks in including the cash advance that i took for $200.00, -/-/-, and had been charging me interest since then till -/-/- for almost $ -/per month for the past 3years on top of the 25 % interest every month. Even I almost paid it off -/-/-, but they are continuing to charge cash adv interest, thy offered me $20.00 credit this month, but i told them tha... |
Capital One Credit card other fee March 15, 2016 - CapitalOne has been charging me a membership fee of $3.00 for the past 6 years. The customer service agents can not tell me what its for, or what benefits it provides. I have an identical card, but Visa branded, the one in reference is a mastercard, and it DOES NOT have this fee. My wife has the mastercard version and visa version, so the identical set up i have, and she DOES NOT have the fee on either account. The customer service folks are totally unwilling to resolve the issue or offer a VALID explanation. There is no reason i should be charged this arbitrary fee that literally does n... |
Capital One Credit card other fee March 1, 2016 - Hello, I have a kohl 's credit card, and last month I paid my account off in full online, Two days later they made an attempt to charge my bank account the same amount again. It caused me an overdraft fee of $35.00, so I tried calling them and asked them why they would double-charge me. They claimed that I authorized those - payments which is n't true because I did n't owe Kohl 's anything.to pay on they even wanted to charge me a returen check fee which a manager said later that she wont ... |
Capital One Credit card other fee March 1, 2016 - Captial One credit card has engaged in unfair, deceptive and abusive practices on my credit card with it. When I opened this account, there was no annual fee for the card, and I opened it because of this reason. Suddenly, on -/-/-, I was charged a $19.00 " member fee '', without warning. -/-/-, the only other charge on this card was $14.00 for a telephone service, which was a balance well below the credit limit. This same amount was paid electronically on -/-/2016, before the due date. However, because Capital One charged me a " gotcha '' membership fee, in contradiction to i... |
Capital One Credit card other fee February 21, 2016 - In the case of - different credit card companies, I paid off my entire balance in - 2016 and yet got charged finance charges/interest for this month, - 2016. I called both Capital One and - - and was told, " interest charges accrue daily, were n't reflected in your balance due, so you still owe these fees. '' I paid them each around $10.00 " interest '' but I do n't understand, how can one pay on time, pay off the entire balance and still get charged interest while having a zero balance? In the past, after I paid off the balance of a credit card, that was the end of any charge... |
Capital One Credit card other fee February 14, 2016 - I have a Kohl 's charge account. I added my checking account information to their online system and it shows as verified. I initiated an online payment for my minimum amount due on -/-/2016. Kohl 's never attempted to withdraw the payment from my bank. My bank account records confirm this fact. On -/-/-, I was charged a return check charge and the payment was reversed. I verified on my account page that my routing info is entered correctly. The system only allows you to see the last - digits of your bank account, but I also confirmed that. Further, I confirmed the account number ... |
Capital One Credit card other fee February 5, 2016 - I spoke to someone in the Executive Office of Capital One last year in regards to a previous concern. During that conversation they stated my annual fee could be permanently be removed on - accounts but wait till beginning of year so they could remove annual fee permanently along with combining my accounts.Now they are renigging sayng they never said that. ... |
Capital One Credit card other fee January 26, 2016 - Capital One will not give me my credit refund. I have a nearly $2000.00 credit balance, and they wo n't refund it. I have tried for several months. It is illegal to withhold my credit balance from me. ... |
Capital One Credit card other fee January 17, 2016 - I have a secured card from capital one bank and when I signed up it had an annual fee attached to it. Now on the capital one website it says there is no annual fee for the secured card that I have. They are still charging me an annual fee even though they no longer do for that card according to their website. They would n't budge on the issue when I called even though they 're offering the no annual fee on new cards. I am being overcharged for the service that they now provide with no fee. ... |
Capital One Credit card other fee January 15, 2016 - Capital One failed to protect my account from repeated fraud and wo n't let me activate my replacement card. I have had a credit balance of nearly $2000.00 for almost four months and Caputal One refuses to let me have access to my money. My credit limit is $600.00 and they have three times my credit limit in my funds and they are depriving me of my right to use MY money. ... |
Capital One Credit card other fee December 15, 2015 - I received a robo call from Capital One saying that my account was overdue because I missed a payment on my credit card. I had not used my credit card for over a year so I was confused. When I signed on to the online banking I had received a late fee and found that I had a new annual fee placed on my card that were not part of the original terms. I went through all of my communications and found that I was never notified that I was going to be charged an annual fee. There were also no documents in the online banking showing that an annual fee was going to be charged. I called Capital One and t... |
Capital One Credit card other fee November 12, 2015 - Hello, I am submitting this complaint against Captial One due to non-compliance with a complaint regarding billing. On -/-/15, there was an autopay to Capital one from my Bank - account, which I did n't authorize. I went online and changed my due dates for automatic payment, which the indication that this change would take place promptly. When I attempted to contacted Capital one, after the money posted to my credit card account. I was informed that if I Changed my due date, it would would take up to - billing cycles. I then talked to a manager and informed him that I was never inf... |
Capital One Credit card other fee July 7, 2015 - This is now my second concern regarding the same issue. I had to reach out to this agency approximately 1 year ago. This card was to have to ridiculous annual fee removed. I have attached a screen shot of the response from the company stating they have permenantly '' removed the annual fee. ... |
Capital One Credit card other fee June 25, 2015 - On - -, 2015, I went on Capital One site to look at my balance and I saw that they charge a late fee of $25.00 on - -, 2015 when my account was due -/-/-. I forgot to pay my account but they assessed a late fee early. It 's a problem because I usually pay my account through - - and on time and I have been charge late fees when I paid the day it 's due. I 've called in the past about this and I was told that - - posted it late. ... |
Capital One Credit card other fee June 8, 2015 - I was charged a $500.00 unsubstantiated fee. I am a widowed, - veteran, mother of - with - child under - still living at home. ... |
Capital One Credit card other fee April 23, 2015 - I have had a long history with what is now Capitol One Credit Cards and it has been completely unblemished. I have been asking for an account upgrade to - without an annual fee and although I have been told that I would soon be getting an upgrade offer I have yet to receive - in 4 years. I have always paid more than the minimum have usually carried a balance and the rest of the credit report is great. My financial status has improved greatly since I first opened the account in -/-/- with - and since Capitol One took it over in -/-/- it has still improved. After many calls to... |
Capital One Credit card other fee March 29, 2015 - I have an open account with Capital One Bank with a credit limit of $1000.00. ( Information : My credit limit was $10000.00 with Capital One Bank, but after getting a cash advance for $5000.00, my credit limit was reduced to $1000.00 ). During - 2015, I had a balance of $11.00 on my credit card account. On - -, 2015 my personal banking account was debited $11.00 by Capital One Bank from a check I wrote to Capital One Bank. After debiting my account, I now have a zero balance with Capital One Bank. I have not used the card since having a zero balance. On - -, 2015, I ... |
Capital One Credit card other fee March 27, 2015 - I paid off the entire balance of my Capital One Visa Credit Card. Capital One continued to charge me fees on a $0.00 balance account. When I realized this, I tried to cancel the account. Capital One does not have any easily identifiable way to cancel their accounts listed on their website. It took longer to shut down my credit card account than it did to open it. ... |