Capital One Credit Card Complaint

Capital One Credit card department,

Other fee Oklahoma

I have had a long history with what is now Capitol One Credit Cards and it has been completely unblemished. I have been asking for an account upgrade to - without an annual fee and although I have been told that I would soon be getting an upgrade offer I have yet to receive - in 4 years. I have always paid more than the minimum have usually carried a balance and the rest of the credit report is great. My financial status has improved greatly since I first opened the account in -/-/- with - and since Capitol One took it over in -/-/- it has still improved. After many calls to the company for the upgrade to eliminate my annual fee I was told that I had to wait for the fee to be assessed. I did indeed call after the fee was assessed and still had to talk to - people to get it done. I opened this credit card 9 years ago to establish good credit in my name and was told that this was the way to start and that the annual fee would eventually be dropped as I showed my worthiness over the years. I had no control of Capitol One buying the company, but still I have done more than show my worthiness to have my account upgraded to - without an annual fee without having to close this account and starting a new -.