Review and analysis of over 33 complaints against BBVA Compass
BBVA Compass consumers have reported over 33 official complaints related to Using a debit or ATM card. Out of the 33 consumer complaints against BBVA Compass, 39% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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BBVA Compass Bank account or service using a debit or atm card August 1, 2016 - Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.... |
BBVA Compass Bank account or service using a debit or atm card July 29, 2016 - On - I placed a print job order at - - , Store # -, on - - in -, AL. I did not notice that the store overcharged my bank card until a month or so later when I was reviewing my bank account statement. I never spend over $10.00 when placing an order at - -, but the charge on my bank card was for $160.00. I called the local store and the corporate office in an attempt to have the error corrected and the money refunded to my card, with no resolution. By the time I was able to get to my bank to notify them of the charges, too much time had lapsed and the bank could ... |
BBVA Compass Bank account or service using a debit or atm card July 26, 2016 - Initially, I went to make a purchase through - that subscribes to a service called Verified by -, to complete the purchase you must provide your password, which I entered, and entered again and again and it was n't accepted. I then tried to reset the password and provided all the needed info, again multiple times, each time it was rejected. Since it was declined, I went and purchased the items elsewhere on a different card. Then I find that they went ahead and completed the transaction even after all the rejections and telling me I was providing wrong info. I then sent a message to Compa... |
BBVA Compass Bank account or service using a debit or atm card June 27, 2016 - I purchased gas on -/-/2016 from a - - - in - Tx. I paid $30.00 at the pump. BBVA Compass Bank deducts the amount from your account as soon as you make a purchase, even if the company you are purchasing from gets their money right then or not. Today, - - 2016, they deducted the same amount AGAIN for that purchase. I called the bank and ask why did Compass Bank deduct the same $30.00 from my account, I was told they only deduct one, but when you use your check card to make a purchase, they deduct the amount right then with the remaining balance above showing what you hav... |
BBVA Compass Bank account or service using a debit or atm card April 22, 2016 - On - -, 2016 I was charged a total of $680.00 by - car rental agency. My final charge per my rental contract was only $230.00. After being unable to reach a resolution with the merchant I contacted my bank for assistance. They have been of very little assistance thus far and have yet to reach a favorable conclusion regarding my overcharges amount. ... |
BBVA Compass Bank account or service using a debit or atm card February 1, 2016 - On - -, 2016 I went online to my bank account with BBVA Compass Bank, - -, CA. I observed that I had charges that had been deducted from my account that I had not made. I immediately telephoned my bank and was told by the first representative, who was in - -, that I should contact the vendor about these charges. I was appalled that I was not referred to the Fraud Department and instead was told that until the charges left the Pending category and moved into Posted that I would not be able to dispute the charges. Today, - -, 2016, - of the charges have posted. I again... |
BBVA Compass Bank account or service using a debit or atm card September 24, 2015 - i had fraud on my acct. contacted BBVA over 30 times and never can get a answer. Just get transfer. No one has answer! I had money taken out of my acct and kicked out of bank for weapon. I have police report i contacted - can never return calls. Its been since -/-/- over 90 days. I return calls. Perosn called me and said they work for bbca and i told them the issue and they put me on hold called someone else and chatted for hour and they told me they call me back 4weeks ago for -/-/-. I called on -/-/- spoke with -people - cold transfer and now i been on the phone for 1... |
BBVA Compass Bank account or service using a debit or atm card May 4, 2015 - - of the bank card on my account was deactivated due to possible fraud charges on -. We were not informed in any way by our bank BBVA Compass. Finally on - I went to - of local back location to be told why my bank card was not working. At that point the manager told me that a replacement card was reissued and it should be available in - business days. so we waited. On Saturday - I made a call to customer service. the first rep - disconnected after she verify my account. than i called back. when I called back ( i did n't get that reps name ) she verified my account explaine... |