Review and analysis of over 33 complaints against Amex
Amex consumers have reported over 33 official complaints related to Using a debit or ATM card. Out of the 33 consumer complaints against Amex, 21% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Amex Bank account or service using a debit or atm card July 28, 2016 - I call to American Express prepaid card on -/-/2016, Regarding a re occurring debit that was not authorized by me. I had contracted - - DBA - the weeks prior tto me calling AME- prepaid to obtain copies of authorization to debit the account on a monthly basis. I was not able to obtain any documentation from them regarding a contact or a withdrawal authorization. On - -, 2016 I received an email for The Blue Bird Team stating charges were justified based on their investigation and will provide me documentation. I have been in communication with them and they are stating the... |
Amex Bank account or service using a debit or atm card April 17, 2016 - I withdrew $500.00 from - Bank 's ATM ( - - - -, MN - ) When I tried to take my money it seemed to be stuck and I only received $240.00. I immediately went inside the bank and told them what happened and they told that I had to contact the debit card company. I called American Express Serve customer assistance and they filed a disputed transaction on my behalf. I was told that it would take 10 business days to process the dispute and I would receive an email to submit my statement, I did that right away. After 10 days I heard nothing and they would email the dispute team ... |
Amex Bank account or service using a debit or atm card April 12, 2016 - I went to an ATM to get $300.00 out using my Bluebird ( American Express ) card and I could hear it starting to count money then it stopped and said my transaction could not be completed. My lady friend used to work at that bank and I told her about it and she in turn called the branch where the ATM was located. She was told they would check their end, but I also needed to contact my financial institution. I did and reported it on their form this was - - 2016 is the date transaction occurred. On - Bluebird reported to me that their investigation was complete and they were not refund... |
Amex Bank account or service using a debit or atm card April 4, 2016 - I am submitting in regard to case number - I had already filed a complaint and gotten a response. The - bank done what they needed to do after investigating the initial complaint ( - -, atm didnt ' give money/filed all proper disputes/etc ) and they had responded saying that they had keyed in a credit thru their processor to American Express ( which is the card I had used at the atm ). Well, American Express has closed my card without my knowledge first and now I am wondering how I am supposed to get the credit that was keyed back in to my card? ... |
Amex Bank account or service using a debit or atm card February 10, 2016 - Went to - Bank ATM to with draw money. Said call financial institution. Tried - other times with different amounts. Stated the same " call financial institution. Called American Express they said the ATM show money was disbursed. I never received money. ... |
Amex Bank account or service using a debit or atm card January 7, 2016 - Revisiting the - previous complaints against American Express Bluebird, they did credit my account for - of the unauthorized transactions they have since decided that - transaction was authorized the transaction in question is for " - '', a firing range in -, I do not own guns I do not LIKE guns I do not want to be around guns so the assertion is I stopped by and donated - to a firing range is ridiculous and the representatives reason it was authorized was direct quote " the merchant said it was authorized '' I am the card holder it is my money I spend the money I did not and... |
Amex Bank account or service using a debit or atm card December 19, 2015 - American Express debit card/Serve card has reduced my account by $48.00 without any debits to incur this! My balance now reads $2.00. I believe it should read $51.00. The online balance was $90.00 on -/-/15. I have a copy of this if you need it. Then on -/-/15 the balance was $59.00 online. From - the total debits = $38.00. I called the company yesterday and the guy who answered me denied there was an inaccuracy. He was VERY mean and TOO argumentative! ... |
Amex Bank account or service using a debit or atm card December 15, 2015 - - : The following is the over view of my issue with AME- debit cards. This issue has occurred nearly a dozen times. The issue is AME- making an error in processing a payment/ return. The amount of time to have wrongly removed monies from the account runs nearly 8 business days which is nearly 2 weeks of a consumer not having access to their own money. Although VP 's contacted me, the error was not corrected. I am contacting you concerning the recent scandal involving the - -. Due to a similar issue with AME-, I will be addressing the issue in the same manner as I and my partners add... |
Amex Bank account or service using a debit or atm card December 13, 2015 - Re : Non Receipt of Cash at - ATM-Amex Debited Checking Acct Chronology of Events 1. - - 2015- Requested $700.00 cash from ATM but did n't receive cash. Received a receipt stating I exceeded the daily limit allowed. 2. Called Bluebird Amex and spoke to customer service rep - ID # - in - - - Utah and informed him of what transpired. He then informed me to email or fax the ATM receipt along with a statement of what occurred to the Prepaid Dispute Processing Dept. 3. I also spoke with customer service rep - ID # -. She also explained that the investigation what t... |
Amex Bank account or service using a debit or atm card November 19, 2015 - i had fraudulent charges on my american express banking account, and i filed a claim with them, but instead of returning my money that is supposed to be insured, they closed my account ... |
Amex Bank account or service using a debit or atm card September 15, 2015 - On -/-/2015, I purchased an - & - - from an organization known as - with an effective date of -/-/15. My monthly premium was supposed to be $36.00 but when I received my receipt via email, I realized that I was charged a total of $120.00 for down payment via American Express ending in -. I contacted - to cancel my policy on -/-/2015 but was told that I am unable to cancel because I should have cancelled it at least 2 days before the effective date of my policy. This cancellation policy was not disclosed with me before I bought the policy and the receipt ... |
Amex Bank account or service using a debit or atm card August 22, 2015 - American express business accountwas used by an employee without my knowledge has been 8 years and is still on my credit report. ... |
Amex Bank account or service using a debit or atm card April 24, 2015 - On - - 2015 about - est time, I called American Express too see when my reward card was going to shipped when speaking with a rep. I was informed my card was being sent too the wrong address, he stated he was going too have the shipping expedited and i should receive my cards within - buisness days. I called - times and spoke with - different reps and was old - buisness days. Today ( -/-/2015 ) I called in too see if the cards had be sent out and i was told by one rep that i would have too wait - buisness days. I ask too speak too his manager because that wasnt wh... |
Amex Bank account or service using a debit or atm card April 16, 2015 - Dear Sir or Madam, While checking my personal credit report, I noticed an unauthorized and fraudulent credit inquiry made by AME-. I did not authorize anyone employed by this company to make any inquiry and view my credit report. AME- has violated the Fair Credit Reporting Act Section 1681b ( c ). They were not legally entitled to make this fraudulent inquiry. This isa serious breach of my privacy rights. I have requested that they mail me a copy of my signed authorization form that gave them the right to view my credit within five ( 5 ) business days so that I can verify its validity and advi... |