Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Checking account Using a debit or ATM card New Jersey

Re : Non Receipt of Cash at - ATM-Amex Debited Checking Acct Chronology of Events 1. - - 2015- Requested $700.00 cash from ATM but did n't receive cash. Received a receipt stating I exceeded the daily limit allowed. 2. Called Bluebird Amex and spoke to customer service rep - ID # - in - - - Utah and informed him of what transpired. He then informed me to email or fax the ATM receipt along with a statement of what occurred to the Prepaid Dispute Processing Dept. 3. I also spoke with customer service rep - ID # -. She also explained that the investigation what take approximately 10 business days, and in the interim I would receive a provisional credit of $700.00 4. I informed - this was an emergent matter that needed to be remedied ASAP as it 's affecting my ability to pay my rent for - and other financial obligations.


6. - - 2015- Spoke with -- Branch Administrator and explained the situation I experienced with their ATM and he requested that I fax a copy of my ATM receipt to his attention. 7. - - 2015- Spoke with - to follow up on ATM receipt I faxed him yesterday and he informed me after examining the receipt that the ATM rejected my request for $700.00 due to it exceeding the maximum daily request. He also pointed out to me at the verbiage at the bottom of the receipt where it states in part " REQUEST E-CEEDS DAILY LIMIT '' as proof and evidence that the ATM never disbursed the $700.00 cash that was requested. 8. Spoke with -, Acct Mgr. to get an update of situation and was informed that I my account would receive the provisional credit on - - 2015. 9. Also later spoke with --Amex Bluebird Cust Svc and informed her of what I had been told by - Mgr.-Vito about the ATM situation. I also gave her - 's phone number to contact him to verify what was told to me and she informed me that she would notate the information and forward via email to the dispute processing department. 10. - - - Received email from Prepaid Dispute Processing Dept. stating that investigation was completed and it was determined that no credit is due and the transaction will remain on my account.