Review and analysis of over 133 complaints against BBVA Compass
BBVA Compass consumers have reported over 133 official complaints related to Deposits and withdrawals. Out of the 133 consumer complaints against BBVA Compass, 22% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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BBVA Compass Bank account or service deposits and withdrawals July 29, 2016 - I was told on - -, 2016 that my checking account at BBVA Compass Bank was being closed due to an unrelated issue and I agreed. I inquired as to the procedure to cancel a direct deposit and was told to contact my employer directly as no further depozits would be accepted into the account ; which I did the same day. Unfortunately the deposit came thru anyway due to insufficient notice time to cancel the deposit and reroute to my new bank. Once the deposit initiated, BBVA allowed the deposit to be placed into the supposedly " closed '' account but still refused me access to any money, altho... |
BBVA Compass Bank account or service deposits and withdrawals July 24, 2016 - I opened an online bank account with Simple within the last -3 months. From the beginning I had multiple issues. Immediately I had trouble accessing money I had deposited into my account. I called customer service multiple times and got different answers. I was able to complete some small transactions. In early -, Simple contacted me stating that they believed someone else had accessed my account. I called simple and they gave me instructions that I needed to verify some information. I logged into Simple as instructed and a pop up window with a customer service rep walked me through what... |
BBVA Compass Bank account or service deposits and withdrawals July 19, 2016 - I received a sizeable check from the - - - as part of a negotiated settlement to repurchase our vehicle ( lemon law ) on - -, 2016. I went to my local BBVA Compass Bank at - - - - -, FL at approximately - on - - to deposit the check and was informed by the teller that the Bank was placing a 5 day hold on the amount. They were kind enough to make only $200.00 immediately available.... |
BBVA Compass Bank account or service deposits and withdrawals July 16, 2016 - I was charged - apparently for a -. Cent overdraft fee. Then the " service charge '' that ive Never been charged before kicked in, resulting in the bank pulling my rent back into my account so they could charge me this " fee '' I canceled my account and will be banking elsewhere after 20 years of loyalty ... - compass!... |
BBVA Compass Bank account or service deposits and withdrawals July 15, 2016 - Compass Bank Accessed a $38.00 fee on -/-/-for $10.00 despite the fact that I had a deposit of $1400.00 in the account. The customer service rep I spoke with on a recorded line stated the put the $10.00 through on the -. They money was available as if the date. The recording clearly states the date. If the rep had stated the -, that would be a different story. However, with the recording they can not back track now.... |
BBVA Compass Bank account or service deposits and withdrawals June 14, 2016 - Once again, a repeating problem trying to send an international transfer through their website.... |
BBVA Compass Bank account or service deposits and withdrawals April 27, 2016 - MY BANK ( BBVA COMPASS ) DECIDED TO FREEZE MY ACCOUNT. I WAS NEVER NOTIFIED FIRST OF ALL AND NOW MY SOCIAL SECURITY CHECK WILL BE DEPOSITED INTO THAT ACCOUNT AND I HAVE NO WAY TO GET IT OUT. I KNOW SOCIAL SECURITY - CHECKS FUNDS ARE E-EMPT FROM BEING FROZEN SO I HAVE NO IDEA HOW TO GET MY MONEY FROM THEM. ... |
BBVA Compass Bank account or service deposits and withdrawals April 10, 2016 - I recently opened a business account with BBVA in - 2016, and ever since then, I have been having issues with logins, password retrievals and the rest. The most painful thing was when - of my clients wired money into the business account and subsequently had to wire some into the company 's brokerage account. The wire transfer was cancelled and hence, account frozen. I have gone to the local branch at - T- to make complaints, but all to no avail. I was told they could n't unfreeze the account because whoever froze it is still unknown and neither do they know the reason behind it. This... |
BBVA Compass Bank account or service deposits and withdrawals April 1, 2016 - I have a checking account with BBVA Compass bank AND a - - account in -. They have an option to transfer money from - account to the other " instantly '' generally within - minutes.. They frequently debit my money right away and then delay the deposit in the other account. Unless I call and spend approx - minutes on the phone with people that are clueless about this process to get it resolved. ... |
BBVA Compass Bank account or service deposits and withdrawals February 9, 2016 - Back in - of 2015 I opened an account Online with BBVA Compass Bank. On -/-/- I received a letter indicating that my account was approved and all was required was the opening deposit. On - -, 2015 I mailed in a money order in the amount of $40.00 in order to have my account opened. A few days later I received another letter from BBVA Compass Bank that the account can not be opened due and issue with -. So, I called the bank in -/-/- top get my deposit back and the bank told me to call a week later. Called the bank a week later and I asked to have my deposit sent back an... |
BBVA Compass Bank account or service deposits and withdrawals January 1, 2016 - BBVA Compass froze my account without notice after cashing a fraudulent check because they did n't do their due diligence and verify funds availability of the check ( POLICE REPORT FILED ON WEDNESDAY, - -, 2015 WITH THE - SHERIFFS OFFICE IN -, FLORIDA ). Further I was not notified in any way about my account being frozen or the fact that they are going to hold my employer based direct deposit and all other accessible funds on my account, which has placed my family in dire financial constraints even for basic necessities. All of this was without knowledge to me of what the bank was ... |
BBVA Compass Bank account or service deposits and withdrawals November 25, 2015 - I have a $500000.00 CD in the BBVA Compass bank. The CD matured while I was out of town on businesstrip. The BBVA rolled the CD into a CD with 0.1 % interest. It was few days pastthe 10 days grace period when I found out the CD had rolled into another one. I asked the CD be broken and I would pay the usual 3month or 6 month interest penalty. I was told that there would be a 3 % penalty and Iwould have to pay $15000.00 for early withdraw. The agreement I signed says at renewal, the bank will " disclose renewal terms '' to me. They never disclosed this 3 % penalty tome and this penalty was n... |
BBVA Compass Bank account or service deposits and withdrawals October 15, 2015 - I had signed up for a site called -, where you could by Bitcoins using your bank account. I stopped monitoring the account because I no longer wished to do business with them. Unbeknownst to me, my data/devices were compromised after using them on an compromised network ( my temporary place of employment has significant security issues ). Through this, someone was able to access my - account, initiate thousands of dollars of purchases ( initially in small amounts, then larger ) and send the money out from the account without any additional verification being asked for by the provider of ... |
BBVA Compass Bank account or service deposits and withdrawals October 5, 2015 - On - I deposited an insurance claim check ( signed by my mortgage company and myself ) into a BBVA Compass ATM at - - - - - CO -. I then received a letter on - stating that multiple payees-payee not an account owner ''. On Monday - I called the customer service line and they were able to pull up an image of the check and stated that there was no reason why this check could not be deposited. I had the check image faxed to the BBVA branch at - - - - and then went into the branch to speak to a supervisor. When I got to the bank I asked for a supervisor, -... |
BBVA Compass Bank account or service deposits and withdrawals June 22, 2015 - My cousin from - wired $1300.00 to my bank account, however my bank only posted $1300.00 to my account. Then my cousin wired another $130.00, but only $110.00 was posted. My bank also charged me $10.00 for each wire on top of what they posted. I called my bank to find out why they posted both wires that were $20.00 short for each wires, and the person that I spoke to said that those are the only amounts that they received and that advised me to have my cousin go to his bank. My cousins bank said it 's on my side. I just do n't know what to do, both banks are pointing at each oth... |
BBVA Compass Bank account or service deposits and withdrawals June 22, 2015 - BBVA Compass bank was advised of a Teller-caused error on - -, 2015. BBVA Compass stated that they did not make an error when contacted about it on - -, 2015 via the customer service line. Their phone representative told me that the withdrawal was done by someone who had full access to the account and funds. Account holder told the representative on the Customer service line that this was not true because there was no signature card on the account for this person. When the bank was visited on -/-/2015 at the - location, the account representative told the account holder th... |
BBVA Compass Bank account or service deposits and withdrawals June 17, 2015 - BBVA Compass charged me $300.00 plus overdraft fees based upon the bank 's servicing a levy that was illegal on its face. Background : I was an - resident and residential property owner at all times relevant. I moved to - in - for two years to wrap up my father 's estate. Prior to -, I had an account - with BBVA Compass. Upon relocation, I did business - with BBVA Compass up until -. I closed that account because the location was very inconvenient. I did not have an account with BBVA Compass in -. In late - or early - -, I returned to my home -. During my ... |
BBVA Compass Bank account or service deposits and withdrawals May 5, 2015 - BBVA COMPASS CLOSED AND HAS FROZEN MY BUSINESS DEPOSIT ACCOUNT. THE MONEY THAT WAS DEPOSITED INTO THE ACCOUNT WAS DEPOSITED IN CASH IN FOR SEPERATE TRANSACTIONS. BBVA LOCAL TELLER MADE THE MISTAKE BY KEPT DEPOSITING THE MONEY INTO MY PERSONAL ACCOUNTS AND NOT THE BUSINESS. I MADE THE CASH DEPOSIT ON - -, 2015 IN THE AMOUNT OF $4000.00. AFTER THE ERROR WAS CAUGHT A MONTH OR SO LATER I WENT INTO THE LOCAL - CA BRANCH TO ALERT THE BANK OF THE ERROR AND THE BRANCH REP TRANSFERRED THE MONEY OVER. NOW BBVA WONT RELEASE THE MONEY TO ME. THE MONEY IS CLIENT MONEY AND DOESNT BELONG TO MYSELF... |
BBVA Compass Bank account or service deposits and withdrawals April 7, 2015 - For - and - charges was charged - dollars in over draft charges ... |