Review and analysis of over 338 complaints against RBS Citizens
RBS Citizens consumers have reported over 338 official complaints related to Deposits and withdrawals. Out of the 338 consumer complaints against RBS Citizens, 12% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 37% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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RBS Citizens Bank account or service deposits and withdrawals October 23, 2015 - I recently opened - checking and - savings account with Citizens Bank in Massachusetts. - checking account was for a business and - checking/savings account was for personal use. To open the accounts, I deposited - checks totaling $22000.00. - of the checks I deposited was a cashiers check in the amount of $7500.00. For whatever reason, Citizens Bank decided not to use the funds from the cashier 's check to open the accounts and used - other personal checks instead. These personal checks, totaling another $7500.00, were not honored by the bank they were drawn upon. I... |
RBS Citizens Bank account or service deposits and withdrawals October 9, 2015 - I owned a home in - -, Nevada which I subsequently lost in foreclosure. The home had - mortgages, - with - - - and a - with Citizens Bank for approximately $36000.00. My complaint focuses on Citizens Bank only. I was frequently called because my monthly Citizens payment was n't made or was tardy. I later stopped paying it because I was going through foreclosure. The bank called on one occasion and I told them I was going through foreclosure. I held a Certificate of Deposit of approximately $13000.00 at Citizens Bank as well as a personal savings account of approxima... |
RBS Citizens Bank account or service deposits and withdrawals September 9, 2015 - I deposited a check in - currency with the Citizen 's Bank - -, 2015. Instead of converting to - currency at the published Exchange rate of C $1.00 = - $0.00 on the date of conversion, the Bank gave an Exchange rate of C $1.00 = - $0.00. This amounted to a difference of more than - $1800.00 in their favor for handling this transaction. I called - other banks with whom we do business, and was told they always used the posted official daily exchange rate. Please respond with the Official FTC policy regarding this matter. Thank you. - - - - ( --... |
RBS Citizens Bank account or service deposits and withdrawals September 4, 2015 - On -/-/2015 I received an overdraft fee in the amount of $35.00. I was told by the manager at the - branch that it was caused by the - - preauthorized debit. As you can see on Document # 1, - - was posted to my account on -/-/15. Then on -/-/15 I was able to withdraw $130.00 out of my account because I had sufficient funds available. As you can see, on -/-/15 I had a balance in the amount of $5.00 which would have covered the - - transaction. Once again, this a plot to take money from the consumer. I asked the manager what time did the preauth... |
RBS Citizens Bank account or service deposits and withdrawals August 27, 2015 - I opened an IRA - Traditional ) in - at The - - - -, MA - - Br-anch. In - I added to it. I thenmoved in - - and forgot about this accnt. Now in - my Father finds an old statementof the money and interest that I had in this acct. - trust no longer exists. It became - Bank and then Citizens Bank. Thecurrent bank has no record of my original acct. I do not remember every receiving notice of anaccount from - savings bank. In - when I moved to - I have since moved8 times and my name has changed. How do I goabout finding this IRA? Thank you for your... |
RBS Citizens Bank account or service deposits and withdrawals June 29, 2015 - Citizens Bank unlawful withdrew money from checking account without remission. When confronted with problem citizens says it was the merchant problem merchant has no record of transactions. Citizens refuse number of times to explain their action on phone or correspondance to customer request. ... |
RBS Citizens Bank account or service deposits and withdrawals June 26, 2015 - I had a checking account in good standing for almost a year with Citizen's bank. During my history with this bank, I'd had several deposits made through my - account to my checking account with Citizen's without problems. In -/-/- I had - sent from my - account to my Citizen's account. - has confirmed the transaction was completed but Citizen's is claiming they don't have it despite having a confirmation and ACH trace number from Paypal proving otherwise. Despite my having a good standing account with Citizen's for almost a year and my providing these confirmation numbers, Cit... |
RBS Citizens Bank account or service deposits and withdrawals June 1, 2015 - A refund was illegally refunded by - to a closed debit/checking account w/ Citizens Bank - After many phone calls into Citizens Bank, was finally able to find that the refund was in fact sent to my closed account & a check was issued for the refund one month later. After 4+ weeks of no check being received, I began to call into Citizens Bank requesting a re-issue be done as I still had not received the refund check that was righfully mine. Another week passed and they stated they were going to notify the correct department to place a stop payment on the check. Low and behold, two days la... |
RBS Citizens Bank account or service deposits and withdrawals May 21, 2015 - My encounter with citizens bank has been horrible. Terrible customer service representatives horrible and very unfriendly people. My account was hacked and I incurred charges that were not mine. I 've yet to be completely compensated for all the of this. I call and call. And get hung up on again and again. I just wanted my account close! ... |
RBS Citizens Bank account or service deposits and withdrawals May 8, 2015 - I made several purchases using my debit card. These were listed under my pending/on hold transactions. A couple days later, I had emergency brake work done on my car. This was after my other withdrawals. The brake work caused a slight overdraft ( which I expected ). A couple days later, I received overdraft charges on my account for - items totalling 210.00 ( approx. - of my paycheck ). These were all caused by the minor charges I had made previous to the brake work. In fact, the brake work was finally deducted four days after. I contacted customer service and asked for a supervisor. I s... |
RBS Citizens Bank account or service deposits and withdrawals March 29, 2015 - I was informed by an official of the bank ( Citizens Bank - in Delaware in - 2013 that since I have my --weekly check direct-deposited into - of my accounts, I will not incur any charges whatsoever regarding balances etc. but surprisingly, the bank has stealthily resorted to charging over $ 4 monthly for almost a year claiming the balance on - of my accounts is less than $200.00. This is quite deceptive and fraudulent. ... |
RBS Citizens Bank account or service deposits and withdrawals March 27, 2015 - In both my business and checking account, the bank processes are to re-arrange items in your account which result in you account going negative so that can charge excessive fees. In reference to the business account I was charge over - in fees for a - transaction that should have cleared because the funds were there. After speaking with several bank personel, not one was able to understand why the account was over drawn. They did reverse - of the fees but stated I had to pay the rest. I am seeing this same kind of fishyness with the personal account. ... |
RBS Citizens Bank account or service deposits and withdrawals March 24, 2015 - On - - I went to the Citizens Bank on - -, in -, MA and gave my son 's bank information in - and wired $200000.00 to - do -, where my son has a checking account. ( My son lives in - ) On - -, I 've realized there was a mistype in the - he gave to me. I called the Citizens Bank Wire Department and was able to fix the number and they told me the money would be available in - on - -. Until - - -, the money has not arrived in my son 's checking account in -, but left my account on - -. I 've called Citizens Wire Department many times... |
RBS Citizens Bank account or service deposits and withdrawals March 23, 2015 - Citizens bank removed funds from my checking account l\this past week without a notice or permission. I need a full investigation right away. i am unable to pay our mortgage with this improper removal. how can you help me ( helpless ). ... |