RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Deposits and withdrawals Virginia

A refund was illegally refunded by - to a closed debit/checking account w/ Citizens Bank - After many phone calls into Citizens Bank, was finally able to find that the refund was in fact sent to my closed account & a check was issued for the refund one month later. After 4+ weeks of no check being received, I began to call into Citizens Bank requesting a re-issue be done as I still had not received the refund check that was righfully mine. Another week passed and they stated they were going to notify the correct department to place a stop payment on the check. Low and behold, two days later I received the check and I did call to make them aware that I had received the check. I received a phone call assuring me that the stop payment had not been placed on the check and it was ok to cash. Upon cashing the check on - -, 2015 when the refund was placed into my closed account on - -, 2015, I received a letter from my current institution on - -, 2015 via mail that there was a stop payment and that the funds had been withdrawn from my account. This refund was performed by - on - - and I am still waiting for that refund as it has been 3 months. Who exactly is getting the interest on this said money that does n't belong to them yet make it ever so difficult to return to the rightful owner?