RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Other bank product/service Deposits and withdrawals Massachusetts

On - - I went to the Citizens Bank on - -, in -, MA and gave my son 's bank information in - and wired $200000.00 to - do -, where my son has a checking account. ( My son lives in - ) On - -, I 've realized there was a mistype in the - he gave to me. I called the Citizens Bank Wire Department and was able to fix the number and they told me the money would be available in - on - -. Until - - -, the money has not arrived in my son 's checking account in -, but left my account on - -. I 've called Citizens Wire Department many times and they told me the money was transferred to - - - and that - - - would be responsible for that wire transfer. I 've asked if they could trace the money since it 's been more than 2 weeks, they ca n't. - - - is the bank responsible for that and if - - - has not called them to say something went wrong, they do n't communicate with - - -, they assume everything


I just want to find out what happened to the money. Even if there was something wrong I should have gotten a phone call or something.. This is not the way a Bank should treat a client/customer who trusted the Bank. This is disrespectful! Another thing, they should clear state to the customers they are NOT allowed to do International Transactions and that their money is going to be transferred to another Bank for the transaction to be complete. I 've got all the dates and time I 've called the Wire Department at - - - - ( - - - - minutes on the phone- - - - USA - - minutes on the phoneMarch - - Director of Bank - - minutes on the phoneMarch - - - - - minutes on the phone- - - - ( that day finally the lady told me they 've started a trace and someone would give me a call ) - - - One of their employees finally called ( - - ) but until that day they did n't know what happened to my money. I just want Citizens Bank to be responsible for the deal I 've lost in my country - that money was supposed to buy a condo and, of course, I lost the deal! I want Citizens Bank to trace all my phone calls ( They 've been recorded ) and try to figure out WHY their employees did n't take an action on -/-/15 when I made the - phone call to complain about a delay ... They should know better. I used to work for the - - - - and they call their customers because a $1.00 coffee. What about Citizens? what do they do for their costumers? I would appreciate someone to please investigate this case and force Citizens Bank to improve the way they treat their costumers and solve situation. Sincerely, -