Review and analysis of over 20 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 20 official complaints related to Settlement process and costs. Out of the 20 consumer complaints against JPMorgan Chase & Co., 20% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Mortgage settlement process and costs June 1, 2016 - My husband and I refinanced our home with Chase Mortgage in -/-/-. We were told after we signed the first refinancing that the paperwork was inaccurate and we would need to resign a second set. We are now selling our home and have been told by the underwriter and have copies of - security deeds on our home issued by Chase Bank. Each was issued for the - refinancing sets of paperwork. I have gone to a Chase Branch on two separate occasions -/-/- and -/-/- and on both occasions have worked with bank customer service reps and those they have reached within Chase Mortg... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 24, 2016 - I have gone thru a nightmare JP Morgan chase. We were promised 2 % mortgage for both my - and - mortgage and were told not to pay. All we received were a nightmare almost lost our home and were cornered into taking whatever they offered they even added $30000.00 to our mortgage ( which I have asked about over and over ). We owe more now than we did when we first took our loan out after paying 10 years. Were not able to fix the - loan for a lower rate because the house was not worth that amount and we could not get out of the loan with chase plus the rate will increase over time. The... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 20, 2016 - This is my second complaint. Chase/- denied any wrong doings in regard to my home modification/servicing my home modification. The response was expected since banks have paid billions in fines already. With that being said, I have documentation that Chase forgave over several thousands ( Dodd-Frank Certification ) meeting all criteria for the ( MHA ) signed by Chase. This reduction was never incorporated in my home modification. What is not clear is why Chase " deferred '' - as part of the loan modification. Any intelligent banker reviewing my modification would respond " you call this a... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 19, 2016 - I submitted a complaint for the third time and it appears that JP Morgan Chase is not working on resolving this issue with me. I purchased my home in - and I never refinanced my property. JP. Morgan Chase faxed over this - what appears to be a new mortgage loan with my name forged on the HUD 1 which is government fraud, and the entire loan application. I am trying to discuss this in a professional manner in hopes that they will resolve this issue with me, but I have not gotten any results as of yet. I contacted the prosecutors office in - nj and was informed to contact the local polic... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 18, 2016 - -/-/16 Purchase offer in the amount the home was listed for, $500.00 deposit, and proof of funds submitted to - ( Listing Agent for the property ) by my - -. -/-/16 - emailed - to inquire as to whether the bank had made a decision in accepting my purchase offer who then informed - that the bank had made a counter offer asking for a $2000.00 deposit be placed on the home. I drove to - 's office that day and made out the additional check that the bank was requesting. -/-/16 - called - to confirm the status of the purchase offer. At this time s... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 10, 2016 - I live on the 5th floor of a condominium building. Chase Mortgage is demanding I provide excessive flood insurance coverage on my personal unit policy in addition to the flood coverage my association provides. On the 5th floor it is inconceivable that flood waters could ever rise high enough to enter my unit. I feel this coverage is unfair and an unnecessary and unjustified additional expense to me.... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 7, 2016 - In - JP Morgan Chase appraised my home at a little over $ -. The first lien was $ - with - - -. Chase granted a line of credit for $ -, interest only loan, at a variable interest rate, with a payment of about $ -/mo. So, now I had a second lien, making the total of both liens $ -. As the end of my term was approaching, in -, I wanted Chase to refinance the LOC into a fixed rate, conventional loan. Chase claimed my home was no longer worth $ - and that I was upside down in equity. MY new home value was estimated at $ -. I was stuck with the interest only loan... |
JPMorgan Chase & Co. Mortgage settlement process and costs May 7, 2016 - Mortgage Modification completed -/-/-, signed docs and submitted to bank. This was a fixed rate for first 5 years then rate increases almost a point per year for the next 3 years ( Stepped rate ). Less than 30 days later bank sent a new contract with same rate but fixed for 30 years and told me I had to the choice to keep the current or go with the new contract that was provided in - -. Second set of docs were signed as it was a better deal offering fixed rate for 30 years ( no brainer ). The same 30 year fixed rate contract was submitted to - - NJ as official record. -/-/-... |
JPMorgan Chase & Co. Mortgage settlement process and costs April 24, 2016 - I am first time home buyer. I bought a short sale house from JP Morgan Chase. Seller 's property disclosure document ( Exhibit A ) provided false information. These issues were not found during inspection such as termites, Basement leak, Roof leak and dead trees in the premise. Buyer is interested to know what is recourse for the false disclosure made in the agreement. Buyer spent $1800.00 for removing the dead trees alone. Buyer expects to compensate the monetary loss incurred by the buyer for fixing the issues. Attached pictures for evidence ... |
JPMorgan Chase & Co. Mortgage settlement process and costs April 14, 2016 - Re : Claim for repayment of unwarranted expenses which occurred during my mortgage refinance ======================================================= **Players and Background : ** - and a certain party dba 'Mortgage Family, ' provided a mortgage refinance for me, paying off and consolidating my two residential mortgages ( one of the mortgages was with - and the other with Chase. ) In the process, three disturbing issues arose out of fraud, negligence, or human error, which caused me avoidable expense, wasted time, and aggravation. I point out three issues below. **Issue I : Payoff Refu... |
JPMorgan Chase & Co. Mortgage settlement process and costs April 6, 2016 - I am in the process of applying for a home loan refinance with Chase bank and even though I have submitted all of the documents that they requested within two business days or less, I was informed that they needed more information. That was provided by the next business day however, I was then informed that I did n't submit all required documents within the 10 day limit and that I would have to pay an extra $780.00 to keep my loan going. Now, I have submitted all additional documents and even though I still have 3 days remaining on my " rate lock '', they are telling me that I will have to p... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 23, 2016 - My wife and I purchased our home -/-/- under an FHA mortgage from Chase. In - -, we refinanced with Chase to lower our interest rate a little. The refinance was also an FHA loan, so it included monthly PMI payments. As it 's been explained to me, PMI payments MUST continue to be made monthly for at least 5 years and the loan balance must be less than 80 % of the original assessed value in order to stop making PMI payments. When we refinanced, Chase 's representatives assured my wife and I that this 5-year mandatory PMI payment was based on the original date of purchase of our home i... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 21, 2016 - I am contacting you because I was very disappointed with the substandard service I received from Chase. I was essentially forced to back out of my loan due to severe lack of information and communication from them. I work the same hours as them. I spent hours interrupting my busy day trying to reach them. It was 3 months of phone tag. The few times I spoke to someone, I was at work and distracted, had no paperwork for reference and therefore could n't ask the questions I had. I left 2-3 voice mails before I would get a voice mail or - mail back with no questions answered. - people were ... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 18, 2016 - Chase bank was doing everything in their power through their - - -, - to avoid to settle on mortgage loan. I found this process very unethical and abusing. Under Maryland State law mediation is one of the option in foreclosure due process to meet with the lender or person representing the lender with authority to settle or be able to contact a person with authority to settle the matter at the time of mediation. This was extremely important for me to settle with Chase bank and come to agreement. Unfortunately Chase representative - -, an attorney from - - - - ente... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 15, 2016 - I was told I would get a refinance with no points or lender fees. I had conversations with the agent regarding no fees. When the broker sent the me the loan docs ( with no walkthrough or help ) he tried to attach $1500.00 lender fees into the existing loan, effectively increasing the amount owed. When confronted, he became confrontational and defensive. ... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 7, 2016 - Dear Chase I appreciate your letter Dated - -, -. Chase its been over two years of research on my own Chase after many questions, research, and more questions we agree on a few findings and discovery. Chase as stated in your letter you have responded with letters from - to present. Chase each of my letters and request are connected by property however different questions and or new information and discovery. Chase you stated if I have new research, and or discovery to provide for review - what I continue to provide. New Information was provided- Notary - - Chase the inf... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 4, 2016 - My mortgage is with Chase Bank under loan number -. Most recently, I asked them to provide the refinance paperwork ; however, when asked them to provide the refinance paperwork, they responded that they had no idea what I was asking. I refinanced because the mortgage payments were too high and the refinance they offered lowered the payments by $600.00, so this is a problem with the inability to not pay the mortgage at the time. However, I do n't really understand the terms or how this happened and they did not provide the refinance paperwork. I believe that the loan is a conventional fixe... |
JPMorgan Chase & Co. Mortgage settlement process and costs March 1, 2016 - J.P. Morgan Chase provided out of date information regarding refunds on upfront mortgage insurance in regards to my FHA loan. The FHA Homeowners Fact Sheet paperwork they send is over 14 years old ( -/-/- ) and the current version that includes the update to the eligibility for a refund of upfront PMI costs was updated in -/-/-. Due to the fact that they did not provide accurate information I was left believing that I could get a refund of my upfront premiums if I refinanced to a conventional loan within the allotted time period. I even tried to refinance through them, but due to a h... |
JPMorgan Chase & Co. Mortgage settlement process and costs February 28, 2016 - This is in regard to the latest ( refinance ) of home loan with CHASE Bank, which was closed on - 2015. Loan # -. During the course of re-finance process, Chase had closed my prior MOrtagage with -Bank and HELOC as well. It has come to knowledge that - Bank has charged $500.00, penalty, for pre-closing the HELOC. I was told that Chase ( Mortgage ) has opted to pay in full and close this account and hence is the pre-closure penalty. Why was this penalty made aware to Me? I mean this penalty is not a choice form me? Chase Bank did not give me the choice and went ahead paying clos... |
JPMorgan Chase & Co. Mortgage settlement process and costs February 16, 2016 - Complaint against Chase Mortgage Department We received a letter dated - -, 2016 from Chase ; Chase had provided with copies of the correspondence letters sent to us when requesting loan assistance and mortgage assistance. However in any of the packages sent to us for loan modification mentioned about opening escrow accounts when applying for loan modification. It was never disclosed that just because we applied for loan modification Chase will paid in our behalf property taxes. We had and continue pay our property taxes and had never been late nor delinquent of it. There was never a w... |