JPMorgan Chase & Co. Mortgage department,
Conventional fixed mortgage Settlement process and costs California
I was told I would get a refinance with no points or lender fees. I had conversations with the agent regarding no fees. When the broker sent the me the loan docs ( with no walkthrough or help ) he tried to attach $1500.00 lender fees into the existing loan, effectively increasing the amount owed. When confronted, he became confrontational and defensive.
JPMorgan Chase & Co. customer in California
Mar 15, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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