JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Settlement process and costs California

I am contacting you because I was very disappointed with the substandard service I received from Chase. I was essentially forced to back out of my loan due to severe lack of information and communication from them. I work the same hours as them. I spent hours interrupting my busy day trying to reach them. It was 3 months of phone tag. The few times I spoke to someone, I was at work and distracted, had no paperwork for reference and therefore could n't ask the questions I had. I left 2-3 voice mails before I would get a voice mail or - mail back with no questions answered. - people were involved - - my loan officer. - - his boss. - - under writer. - - her boss.


- Once the paperwork was sent to underwriting ( around -/-/- ), I did n't hear from anyone for 2 weeks. Neither - or I knew who to call. After 2 more weeks ( 4 weeks total ) I finally spoke to -. - I only actually spoke to her three times that I can remember and two of them were things she needed from me. Often I had to call - for help because I could rely on him to at least call me back. - Proof of employment was requested four times. Two were calls to my boss without my permission. - Because of the timing, I told - I would pay my upcoming home owners bill. -/-/- I got my home owner 's insurance bill saying Chase was going to pay it and I never even signed the loan documents! -The appraisal did n't happen until -/-/- and there was miss information on it. I still do n't know if it affected the terms of the loan. -There was a $10000.00 discrepancy in the loan amount and what I actually owed on my present loan. I called a Chase branch near me hoping to meet with someone and they were n't allowed to help. - The signing date was made two weeks in advance for -/-/-. I figured I would have my answers by then. An hour conversation in the quiet of my home would have taken care of it. I never heard from anyone again. A week before the signing I was still trying to get answers and even more paperwork showed up. It took 3 attempts just to find out who was coming to sign with me. The conversation never happened so I was forced to back out of the loan. I sent both - and - voice and E mails and notified the title company. I still have n't heard from anyone to discuss it. I called the main Chase - number and they told me about their bosses, - and -.Through voice and E mail, I attempted to contact them without success. I just want my $500.00 back. -I could never get the exact closing costs. I got - too much repetitive paperwork all week every week. The numbers were never the same and I could n't talk to anyone. Estimated closing costs at the beginning were quoted as $5300.00 in -, then $8500.00 on -/-/- and $10000.00 -/-/- ( one day later )! Along the way, I got - closing disclosures and even got - Saturday -/-/-. That would have been after the signing if I had gone through with it. People making these big decisions need to feel confident that calls will be returned quickly with understandable answers and an agenda. This was a BIG waste of time. The interest rates have now changed and I may have lost the ability to get a fair interest rate by starting over. I am hoping you may be able to help me get the $500.00 back. I do n't think it is too much to ask of them. I appreciate all the help you can give me,