Review and analysis of over 8 complaints against BBVA Compass
BBVA Compass consumers have reported over 8 official complaints related to Rewards. Out of the 8 consumer complaints against BBVA Compass, 38% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 25% resulted in non-monetary compensation.
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BBVA Compass Credit card rewards November 21, 2016 - I opened up a credit card with BBVA Compass. The credit card came with a promotion of getting - points worth a $100.00 statement credit after opening up the credit card and then making $1500.00 of purchases within a time limit. I have made the purchases within the required time limit and have not received my points. I received a voicemail message from BBVA Compass on - -, 2016 admitting that I had met the terms of the promotion and that I would receive the points within 2 weeks. It is now - -, 2016 and I still have not received the points that I was promised.... |
BBVA Compass Credit card rewards April 1, 2016 - I opened a credit card account with BBVA Compass on - -, -. I was offered a promotion to open the account, which was - bonus points for net purchases of $1000.00 over the first 90 days. The promotion was for opening a BBVA Compass - - - card. I went over the $1000.00 mark in spending on - -, -, according to my records and confirmed by a BBVA Compass customer support representative. I was told that it might take 30-45 days to post these bonus points to my account. I have worked with BBVA Compass to resolve this matter on several occasions, including four attemp... |
BBVA Compass Credit card rewards March 25, 2016 - I received an email for my BBVA Compass - -/-/- stating " Spend $500.00 or $1000.00 in qualifying online purchases and make - Real-time Rewards Redemption through BBVA Wallet and receive - or - bonus points ( enough for $25.00 or $50.00 account credit ). This offer is only valid for online purchases with - BBVA Wallet Real-time Rewards Redemption between - - and - -, -. '' I made $1000.00 of purchases during this time and never got the reward. In - -, I started getting in contact with customer service. After being bounced around several ti... |
BBVA Compass Credit card rewards December 10, 2015 - BBVA Compass is not honoring its credit card contract with me, regarding points given for purchases or any ability on my part to modify my point selection. Due to an IT problem, the credit card website is totally ineffective. I have called them repeatedly, written emails, complained at the local bank branch and spoken to a variety of supervisors, but no one seems able to correct this problem. The credit card is worthless to me if it is n't doing what it agreed to do. I should be able to change which purchases I make earn the most points, but I ca n't. I should be earning more points for certai... |
BBVA Compass Credit card rewards June 16, 2015 - A while ago I applied and was approved for a - - - card issued by BBVA Compass bank. The most compelling feature of this card that was, was 5 % back in reward points ( BBVA Compass call it TripleDouble Rewards points ) on all purchases during the - All Star weekend ( usually happens in -/-/- - Two Weeks of - Finals ( usually happens in -/-/- ). So - Two Weeks of Finals starts in - - and I start increasing my usage of the card to finally take advantage of the 5 % back in reward points, but BBVA Compass suddenly put a hold on my card and freeze it. I understa... |
BBVA Compass Credit card rewards June 11, 2015 - BBVA Compass - - - - - - Card and its special - Rewards feature during - Finals ( cardholders can get up to - the points for purchases made during the Finals ) has led BBVA to suspend purchasing on my and numerous other consumers credit cards due to security concerns '' when BBVA fully well knows people are trying to use their credit cards to cash in a bank promotion that the Bank is not fulfulling. I have tried contacting BBVA about this issue by email, phone, - and -. I have not gotten any answer other than that someone will call be back. As this is a time s... |