Review and analysis of over 333 complaints against Fifth Third Bank
Fifth Third Bank consumers have reported over 333 official complaints related to Loan servicing, payments, escrow account. Out of the 333 consumer complaints against Fifth Third Bank, 20% were disputed by the consumer (i.e. the consumer was not happy with how Fifth Third Bank responded to their complaint) and 99% were processed in a timely manner. 15% of consumer complaints against Fifth Third Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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Fifth Third Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - A divorce decree dated -/-/13 awarded my ex-wife, - - -, ownership of the property located at - - - -, -, TN -. Per the terms of the decree, she was required to refinance our jointly held mortgage with Fifth Third Bank, in her own name, within six months. She has refused to satisfy this obligation and has caused severe damage to my credit report since that time. Both my attorney and I have contacted - - in regards to this matter on multiple occasions. I have disputed this account with all - credit bureaus. I have also contacted Fifth Third Bank in an a... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account November 30, 2015 - On -/-/- i purchased my house for $820000.00 ( firs time home owner ) and later on i found out that is only worth a lot less than - I want some one to investgate this as is very unfair that i have a loan for over $800000.00 .. I have attached an appraisal document stating the value of the house a year ago ( -/-/- ) ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account October 7, 2015 - I have a - mortgage with Fifth Third Bank. I pay more than the min payment each month. I also send in a small payment after I make my primary payment for the month. I specifically write both on the memo line of my check and on the mortgage statement principal only ''. Every time I do this Fifth Third Bank applies my extra payment to principal. I then have to go through the exercise every month of calling them and making them reverse it. I do n't understand why if the loan is current and the payment has been made that month I can not make a principal only payment. ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account September 29, 2015 - I refinanced my home with 5th/3rd Bank. The mortgage was to include escrow and taxes. After the loan closed I attempted to cancel my automatic withdrawal for my homeowner 's insurance. I was advised a balance of $970.00 remained and would continue to be deducted monthly through -. The bank 's explanation is that they did not receive the full attachment sent by my insurance agent indicating a balance remained. The agent has proven to me that he sent the full attachment and that 5th/3rd Bank did not contact them when they received only - page, therefore my - statement was inaccurate a... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account September 25, 2015 - I have had a - mortgage with Fifth Third Bank since -/-/-. The loan amount was $36000.00. My monthly payment is $260.00. I have consistently paid more than the required amount. I am not delinquent and never have been. To this date, -/-/- I have paid over $27000.00 in interest and have requested repeatedly that the excess amount be applied to the principal. I was advised that interest is charged on a daily basis and that has to be paid first. My loan balance is still at $34000.00. My loan payment is due on the - of each month and is considered late if not received by the... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account September 24, 2015 - Fifth Third Bank holds our mortgage. We refinanced several years ago and have paid our mortgage monthly, in a timely fashion. It is important to note that although we are given a grace period until the - of every month to become current on our mortgage, this company would immediately start with robo calls on the - or - of every month. It was n't worth it to me, so I started paying my mortgage roughly on the first of every month. On - -, 2015 there was a change with my escrow account. I was not notified of this change in any form, so I made my regular payment in good faith. - ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account September 17, 2015 - I have a - mortgage with Fifth Third Bank. I pay more than the min payment each month. I also send in a small payment after I make my primary payment for the month. I specifically write both on the memo line of my check and on the mortgage statement principal only ''. Every time I do this Fifth Third Bank applies my extra payment to principal. I then have to go through the exercise every month of calling them and making them reverse it. I do n't understand why if the loan is current and the payment has been made I can not make a principal only payment. ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account July 12, 2015 - Fifth Third did not apply the funds properly to my house payments and $5400.00 came up missing on -/-/- i applied for the save the dream hardest hit funds to save my house and was accepted. -/-/- save the dream payed a lump sum payment to fifth third bank then monthly payments till -/-/- this i was told would pay me up to date with fifth third bank. that was not true fifth third bank did not pay all my escrow from all the money they received from save the dream funds and now fifth third bank tells me i have to pay for the missing Money of $5400.00 lump sum or my house paymen... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account July 10, 2015 - My mortgage lender, Fifth Third Bank, has placed my home in foreclosure due to a force placed escrow in the amount on approximately $1300.00 which I had no knowledge of. I was making my payments monthly to Fifty Third Bank and they were not applying my payments to my account. They served the tenants that are currently renting my home with foreclosure papers. i found out about this situation when my tenants notified my property manager that they were served. Fifth Third Bank should not have served an individual other than who they were supposed to serve. Upon inquiring about this situation wi... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account July 6, 2015 - I was contacted by my mortgage lender because my payment had run late. During the call, the agent repeatedly told me the bank WOULD NOT cash my check, as it was not the amount they were looking for. He then falsely stated that it was because I had a shortage in my escrow ( not that it was the late fee ), and requested that I make a payment over the phone. After doing so, the bank took the phone payment, and cashed the check, on the same day, leaving me overdrawn ( Had only - payment been processed, I 'd have had a positive balance ) After contacting the bank to dispute the double charge, an... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account June 29, 2015 - I was making regular payments to my home mortgage for a few years. My loan was eventually transferred to fifth third bank. I setup automatic payments through my bank. Fifth Third bank did not have an online payment method for non-checking account customers. At some point without my knowledge, my total payment due changed and the previous amount I setup did not cover the full amount. The bank did not apply my partial payment and stated I was late. I called Fifth third bank to rectify. They waived the late fee and said they would work on removing the record from my credit statement. I was able t... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account June 29, 2015 - To whom it may concern. My father passed away in -/-/-. I purchased his home from the Estate. He had a Mortgage with - - Bank. I was able to assume the mortgage and have it placed in my name. He also Had a home equity loan with Fifth Third Bank. Fifth Third Bank refuses to place that loan in my name, but if I refuse to pay the loan they threaten to place a lien on my home. I bought the home because it was modified for my father who was -. I to am -, so the home was easier for me to manage. I feel that Fifth Third Bank is blackmailing me. I have asked them to place the loan in ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - On 2012 i purchased my house for $820000.00 - - time home owner ) and later on i found out that is only worth $400000.00 I want some - to investgate this as is very unfair that i have a loan for $800000.00 if the house is only worth less than $400000.00 Please feel free to contact me if you have any questions. ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account June 3, 2015 - My mortgage was sold to Fifth Third Bank in -/-/-. In -/-/- I received a statement in the mail stating that my monthly mortgage payment was increasing $660.00 per month with no explanation. In looking in the details of my statement, I saw there was a difference in the escrow fees that were being withdrawn. I contacted Fifth Third Bank and they explained that the bank had not withheld enough funds to cover the property taxes on my account for -/-/-. I asked for the evidence in which the bank was making this decision and they said they would mail the information to me in the for... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account May 26, 2015 - I did not originate my mortgage with Fifth Third Bank. I have asked on numerous occasions for a way of electronic communication from the bank on anything related to my mortgage, an increase, a delayed payment, etc. I have set up a monthly payment with my bank to Fifth Third Bank, and have not missed a payment until this last -. Fifth Third Bank periodically reviews the escrow / mortgage accounts for increases or decreases in the payment amount. There is never an advanced notification of when this is going to be done and/or which quarter or month this will be completed. One year, the change ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account May 13, 2015 - I have never been late with a mortgage payment- I was reviewing my account on line for a pay off balance and discovered they had received my - and - payment but had not applied them. They were showing me as delinquent and were threatening to foreclose. After several calls it was discovered that my escrow/taxes had increased - and I was not notified. The first person I spoke with informed me they mailed me notification to the old address and they told me they did not have my new address on file. I proceeded to pay the extra - by phone for -/-/- and -. I paid the - payment... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account April 28, 2015 - Fifth Third Mortgage Account - have set up automatic payment from my banking to pay my mortgage each month. In 2014, 5/3 raised my mortgage by $150.00 and I was made aware until it was too late. I made up the proper payments to bring my account to balance and 5/3 continues to erroneously mark all three credit report. My money would leave my bank account on time, but seemingly never arrive at 5/3 Bank where my mortgage payment is due. In - of 2014, I faxed 5/3 Bank with my 2014 YTD payment history to prove my account was current. I contacted 5/3 and confirmed they received that fax and ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account April 14, 2015 - I have made multiple complaints for the unfair deseptive and abusive acts regarding my mortgage with Fifth Third Bank. The mortgage lender in question has continually charged me unwarrented fees and claims the charges are property taxes. When I logon to the - - - - website my property taxes are $240.00 on a semi annual bases ; Fifth Third Claims that my property taxes are $520.00 on a semi annual bases. Fifth Third Bank has caused unavoidable damage in the effect of increasing my mortgage payment by over $100.00 per month. I need help with this matter I can not afford to pay ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account April 8, 2015 - I have a mortgage with Fifth Third Bank and I continually have issues with the processing and application of my payments. I have also recently discovered that Fifth Third Bank has misappropriated my property taxes which has created a delinquent balance and has been charging unwarranted fees. Also Fifth Third Bank has been misinforming credit reporting agencies which has damaged my credit score. ... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account April 3, 2015 - On - -, -/-/2015 I sent a letter informing Fifth Third Bank not to process my payments. electronically anymore. This letter was sent certified mail and I had the receipt from where I sent the letter certified mail on - -, -/-/2015 My receipt shows that Fifth Third Bank received and signed for the mail on - -/-/2015. In that same letter I enclosed my mortgage payment for the month of - in the amount of $1700.00. Fifth Third Bank cashed that check on -/-/2015 it cleared my account. On - -, -/-/2015, which is more than 3 business days after they received my... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account April 1, 2015 - I made a mortgage payment on - -, 2015 in the amount of -. I paid on the - primarily because I was in the process of closing on a refinance and the loan officer did not want me to past the - days. On - -, 2015 I was notified that I failed to make my mortgage payment and was now - days past due. I spoke with a supervisor by the name of - and explained that made a payment, but was told that my payment was - short due to an escrow shortage that they applied to my account effective - -. 2015, so even though they cashed my check they did not apply it and would re... |
Fifth Third Bank Mortgage loan servicing, payments, escrow account March 30, 2015 - Since -/-/-, despite making my mortgage payment, in the same manner and for the same amount ( $2300.00 ) as I had for the previous 10 months, our mortgage provider Fifth Third Bank has incorrectly processed payments. This problem has now occurred in - ( -/-/- ), - ( -/-/- ), - and - ( -/-/- ). Each month the payment processing error is different and the problem has persisted, despite my filing - complaints with the -, monthly calls to Fifth Third bank Customer Service and several interactions with Fifth Third Bank 's Office of the President. I CAN NOT un... |