Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Minnesota

Fifth Third Bank holds our mortgage. We refinanced several years ago and have paid our mortgage monthly, in a timely fashion. It is important to note that although we are given a grace period until the - of every month to become current on our mortgage, this company would immediately start with robo calls on the - or - of every month. It was n't worth it to me, so I started paying my mortgage roughly on the first of every month. On - -, 2015 there was a change with my escrow account. I was not notified of this change in any form, so I made my regular payment in good faith. - came and went without a single courtesy call, or letter to inform me that the amount I had submitted was n't enough to satisfy the account. I made my - - payment, still unaware of the escrow shortage. On - - I received a letter stating that I had not paid enough to make the account current. I immediately called the number provided and was told of the escrow discrepancy. I paid the amount due - $100.00 - and was assured that the account was not


mortgage payment is now past due and the loan is in default ''. Fifth Third Bank had already gone ahead and reported this late payment to the credit bureau on - - as a 30 day late!!! My credit score has now dropped from - to -!!!!!!! To make matters worse, I received yet another phone call from another branch of Fifth Third Bank stating that I had also missed my - - payment. Not only had I paid my - - payment, but I had also submitted - payments of $100.00 in order to satisfy the - - shortage AND the - - shortage. When they looked into the matter, FTB apparently did not apply my payment to my mortgage, but counted it as an additional payment to the principal because the payment was paid on - -, 2015. I have tried several times to reach the 3 people at Fifth Third who have vowed to help me, but no one answers their phone. I am still receiving daily notices that my mortgage is in default even though I have not missed a single payment, and I have satisfied the 2 additional escrow shortages. To add insult to injury, I was notified by - - that the terms of my Business Platinum account had changed. This is my business account that I run - dollars through every year! My business grosses over 2 Million Dollars of business a year and we heavily rely on our credit to finance equipment, extend lines of credit and other needs. Thus the trickle down '' of this credit nightmare begins! HELP!!!!