Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Michigan

Fifth Third Mortgage Account - have set up automatic payment from my banking to pay my mortgage each month. In 2014, 5/3 raised my mortgage by $150.00 and I was made aware until it was too late. I made up the proper payments to bring my account to balance and 5/3 continues to erroneously mark all three credit report. My money would leave my bank account on time, but seemingly never arrive at 5/3 Bank where my mortgage payment is due. In - of 2014, I faxed 5/3 Bank with my 2014 YTD payment history to prove my account was current. I contacted 5/3 and confirmed they received that fax and there would be no more concerns. My payments were not on time but the notices did not stop. I have attempted resolve the problem with 5/3 Bank and my banker - and neither was helpful and this issue still is n't resolved! Because I could get no answers, I stopped making payments after the - payment was paid on -/-/14. Soon 5/3 would claim that I owe over $1100.00 in missed payments and attempt to DEFAULT my mortgage. After contacting 5/3 Bank, the Customer Service Representative who told me that over $500.00 was never applied to my account, ( with no explanation given ) that I only owed $640.00 to bring my account to current status. I made that payment ( confirmation - ) by phone at that time. As I type this complaint, I am still receiving notices that my account is overdue by 30 days, meaning nothing has been resolved. Please ask 5/3 Bank to REMOVE ALL BAD CREDIT REPORTS FROM - -, AND -. Also, I ask that all late fees be applied to principal balance of my account ( please do not send a check ). Because of my frequent travel I am around to await a check in the mail, not am I able to forward the fax mentioned in this complaint.