Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Since -/-/-, despite making my mortgage payment, in the same manner and for the same amount ( $2300.00 ) as I had for the previous 10 months, our mortgage provider Fifth Third Bank has incorrectly processed payments. This problem has now occurred in - ( -/-/- ), - ( -/-/- ), - and - ( -/-/- ). Each month the payment processing error is different and the problem has persisted, despite my filing - complaints with the -, monthly calls to Fifth Third bank Customer Service and several interactions with Fifth Third Bank 's Office of the President. I CAN NOT understand or fathom, how the bank processed these payments correctly 10 consecutive months in a row ( $900.00 mortgage payment and $1400.00 additional on the principal of the loan ) and suddenly not only ca n't process the payment correctly, but worse can not explain all of the errors. I have also filed a formal complaint with the Fifth Third Ethics and Compliance line on Monday - -, 2015 and have not even had the courtesy of a follow-up call. I find this practice unethical and likely to be occurring to other consumers who may not even be aware.


- On Your Side '' television investigative reporting, here in the -, -, FL area. I am hoping you can help, as the stress of dealing with these ongoing payment processing errors is now taking a toll on my emotional health and well being. I find this bank despicable. I have prepared and will be sending formal written complaints to the CEO of this bank and the Senior VP, whose name was on a form letter I received in -, following a call from the Fifth Third Bank 's collection department on -/-/-, informing me I had not made my - - payment, when in fact Fifth Third Bank had processed my check on -/-/-, informing each of the persistent, frustrating and insulting treatment I have been receiving month after month.