Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

I made a mortgage payment on - -, 2015 in the amount of -. I paid on the - primarily because I was in the process of closing on a refinance and the loan officer did not want me to past the - days. On - -, 2015 I was notified that I failed to make my mortgage payment and was now - days past due. I spoke with a supervisor by the name of - and explained that made a payment, but was told that my payment was - short due to an escrow shortage that they applied to my account effective - -. 2015, so even though they cashed my check they did not apply it and would report my account - days late. I explained that there were issues with escrow, that I had requested statements which I had not received but that most important, I was in the final process of refinancing my loan, WITH THEM, and was told both verbal and written that the escrow issues would no longer be an issue with the new loan and I start over. I was literally scheduled to close in - days, only waiting for final payoff. - - took my payment for - and said she would forward request for credit adjustment. Btw I had received only - notice re escrow, called and asked for previous years escrow accounting because mistakes had been made - made - payments for homeowners ) but never received it. Bottom line, there should never be a reason a person is reported - days late on a mortgage payment for a - escrow shortage. Money that sits in an account and in an amount so insignificant. I will rethink refinancing with this lender but in the meantime, I need my escrow account audited and my - day late to be corrected. At a minimum I have not been adequately informed.