Review and analysis of over 9 complaints against BBVA Compass
BBVA Compass consumers have reported over 9 official complaints related to Other. Out of the 9 consumer complaints against BBVA Compass, 11% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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BBVA Compass Credit card other April 13, 2016 - BBVA Compass froze my BBVA Compass - - - credit card account in - - and closed it a few weeks later. I had a - $500.00 ( a negative balance ) on my BBVA Compass - - - credit card account that I tried a few times to request a balance refund check for that amount, but customer service never managed to process the check because they explained to me that my account is now in a special department, and they need to process and approve issuance of the check. I could never contact the mysterious special department and was not issued a balance refund check. So the negative bal... |
BBVA Compass Credit card other November 3, 2015 - I applied for the BBVA Compass - - - - - - Card on -/-/2015. I received a message that I would be contacted soon by - of their reps to complete my application. Since I did not hear back from BBVA Compass I called them. Their response was that the website just says that - it needs to be updated I guess ) and that they stopped calling people to verify applications. They pulled my - credit report which clearly states my name and current address, which was identical to what I put on my application. On -/-/2015 I received a letter in the mail saying that my ... |
BBVA Compass Credit card other June 11, 2015 - My BBVA Compass - - has been frozen/blocked since - -. I have contacted their fraud dept. and was told it would take 24 to 48 hrs ( business days ) for someone to contact me so the account can be unblocked ; it is now - - and this has yet to occur. I am starting to believe this is a classic bait and switch because they are doing a promotion specifically for the - Finals with the use of this card. I have contacted the security dept. - times with all information clearly showing I am who I am and have been the only person using this card by confirming all of the purchases ... |
BBVA Compass Credit card other April 17, 2015 - On - -, -/-/2015 I applied for the BBVA Compass Bank - credit card. The following morning, I was contacted to verify my name, address and social security number. On - - I received a letter stating the terms and conditions and balance transfer checks. On - - the card came, which I activated at that time. The next day I attempted to make a purchase which was declined. When I contacted BBVA I was told the account was under review, but not given any time frame or further explanation from the Bank. On - - I was advised by a CSR that my account has been closed because th... |