Resources for resolving common issues with American Advisors Group products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to American Advisors Group and work to get a response. After your complaint is forwarded, American Advisors Group has 15 days to respond to you and the CFPB. American Advisors Group is expected to close all but the most complicated complaints within 60 days.
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AMERICAN ADVISORS GROUP Mortgage trouble during payment process January 28, 2019 - Wife and I took out reverse mortgage -/-/-. American Advisors Group submitted fraudulent documents and took my name off deed .Wife died -/-/- .Submitted required docs. to AAG -/-/- was told by phone everything was fine. Problem arose with home owner ins.around -/-/- per AAG .Home could not be insured because of damaged roof. I pointed this out to - - upon home inspection -/-/- .He submitted fraudulent documents and told me it was no problem. All funds from loan were used to pay off 2nd mortgage as per AAG, and wife 's funeral expenses. I appealed to AAG to help w... |
American Advisors Group Mortgage loan modification,collection,foreclosure April 1, 2017 - I had $20000.00 damage to my home last -/-/-. It was winter and very cold. My doors and windows were covered with plywood so I withdrew my meager savings to begin repairs. Friends and family pitched in to help me with repairs and money. - refuses to release my money until I produce " paid in full '' receipts from the contractors who gave me estimates but did n't actually do the work. They are holding a $16000.00 insurance check. I understand that there is a process but how can I reimburse or pay anyone when I have no money? I 'm - years old, all of my savings are gone and I live... |
American Advisors Group Mortgage settlement process and costs March 14, 2017 - I recently refinanced my reverse mortgage. I went to receive my first distribution check a few weeks ago at -. Mistakenly I was given the commission check of the broker and was horrified to see he had been paid $12000.00 to originate this loan. I discovered that the lender AAG, Inc and the broker were using " premium '' pricing to increase their profits at the expense of myself and I 'm sure many other elderly people. - of MTI Toolbox had originated this loan at - points above par without my permission and without any disclosure that this was happening. I believe that this is a new ... |
American Advisors Group Mortgage application, originator, mortgage broker March 13, 2017 - At the end of -/-/- I applied for a Reverse Mortgage with AAG. I was continually given the wrong information about what they needed in the way of forms. I have a POA. My husband has -. The Mortgage Broker told me to get letters from the doctors stating my husband had - and could not make financial decisions, which I did. Now we are into 4 months and they tell me they need a specific form signed and filled out by the doctor. They had me give them my original POA and now I have nothing. They are asking for the forms to be signed by the doctor and 2 times they have emailed me the wrong... |
American Advisors Group Mortgage credit decision / underwriting March 8, 2017 - AAG is actively engaging my husband, -, to enter into an reverse mortgage with the company. I have informed AAG that I ( co owner of house ) have not knowingly applied for a loan with them and that my husband is ill and unfit to enter into any business relationship. - agreed to purge our information from their data base. However, that was not executed and they are actively pursuing a loan with -.... |
American Advisors Group Mortgage application, originator, mortgage broker April 19, 2016 - Multiple, repeated calls about a reverse mortgage to my mother 's phone. Today, after witnessing - dead air calls, I took over my mother 's phone when someone was on the line - they asked for my deceased father. I told them we were not interested and that my father was deceased. Less than an hour later they AGAIN called my mother 's phone, when I reiterated that my father was deceased the man proceeded to SCREAM at me HOW WOULD WE KNOW THAT? When I asked for the address so I could formally complain, he intentionally disconnected the call. I called back, and the call was again intentionally... |
American Advisors Group Mortgage credit decision / underwriting April 6, 2016 - I have been helping my sister apply for a reverse mortgage. I bought a home approximately 16 yrs ago through a mortgage and sold it to her on a land contract to help her out. Difficult times costs her a second job so it got tough for her to make the payment these past few yrs. When she turned - she applied for a reverse mortgage ( - 2016 ). At that time she stated she had a land contract and asked if there would be any issues-we were told no. Now after three months and $450.00 in an appraisal fee, there are issues. They are accusing us of trying to get money falsely. I am not sure wher... |
American Advisors Group Mortgage application, originator, mortgage broker April 2, 2016 - In - - I began discussing a reverse mortgage with - - of American Advisors Group. As of today, although all the paperwork has been submitted and the loan approved was approved in - -, they have failed and refused to go to closing. - - does not return phone calls or respond to emails. There is always some excuse. It took months for the appraisal of my house to be completed. At the last minute, I was informed that I had to pay for the mortgage. The appraisal was finally done and then there have been one delay after another. If I did n't need the money to do certain repair... |
American Advisors Group Mortgage application, originator, mortgage broker March 1, 2016 - On or about -/-/2016 I called AAG about a reverse mortgage we went through the steps needed and the-the appraisal. On -/-/- when we received the appraisal, a - - - - Processor we talked to and was told about things on my credit report ( In which I took care of. ) - repair. And we told her about how the appraisal was not correct with the low appraisal. 1.we have - bathrooms that it showed in the pictures he snapped, but he reported only - bathrooms. none of the lower compared homes looked like mine ( mine sits on a lot and a half and have the new walkway from the dri... |
American Advisors Group Mortgage application, originator, mortgage broker June 12, 2015 - I applied for a reverse mrtg with - and was turned down for what I believe was a bogus reason. I then wrote them a letter asking for a better explanation, and never got an answer. ... |
American Advisors Group Mortgage loan servicing, payments, escrow account May 14, 2015 - WAS DOING a reverse mortgage but because they only can add or tack so much on the original loan we did not close.At that time I had been promised by my reverse mortgae professionals supervisor that AAG would pay certain bills that incurred when -like the mold inspection etc.That wasin - now it is - and I have received imvoices for the bills.- told me to fax the invoices to him and he would see what he could do.All he said was that we did not CLOSE so consequently they could not pay the invoices.This is my basic complaint-his supervisor assured me that they would pay these bills ... |