Review and analysis of over 52 Vehicle Loan complaints against TCF National Bank
TCF National Bank consumers have reported over 52 official complaints related to Vehicle loan. Out of the 52 consumer complaints against TCF National Bank, 21% were disputed by the consumer (i.e. the consumer was not happy with how TCF National Bank responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against TCF National Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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TCF National Bank Consumer Loan problems when you are unable to pay January 14, 2017 - We have a car loan with Gateway One Lending and Finance. Due to our financial situation, we pay late almost every month, not 30 days late but late. Gateway will call me. I explain that they payment has been scheduled with our bank bill pay system, the date it will leave our bank and how much the payment is. They will take the information, thank me and advise that they will follow up. The next day, they will start calling at -. They will call me, my husband, my work, my parents and email me multiple times. If they speak to anyone other than me, they claim they have never spoken to me, have b... |
TCF National Bank Consumer Loan managing the loan or lease January 2, 2017 - I am writing this letter to file a formal complaint against Gateway One Lending & Finance. On -/-/- I purchased a car using -. The contract was quickly assigned to Gateway One Lending. On -/-/- I had a car wreck. My car was immediately taken to -. The repair bid is attached. The insurance carrier and Gateway had a conversation regarding my car being totaled. But upon the insurance carrier speaking to me, I was told the car would be repaired. On -/-/- I spoke to - at Gateway. He informed me that it did n't matter if the car could be repaired, that Gateway does not financ... |
TCF National Bank Consumer Loan problems when you are unable to pay November 25, 2016 - I have requested gateway one lending to not call my cell phone several times. They continually call my cell phone up to 20 times a day .lravimg several messages. They also call and leave detailed information about the amount I owe with 3rd parties several times a day as well. Harassing me about payments.... |
TCF National Bank Consumer Loan managing the loan or lease November 16, 2016 - This complaint is against gateway One Lending and Finance. I am submitting this complaint because I have been trying to work with this company for quite some time. To make matters short, they have been very troublesome to work with. In the end I had an agreement with an individual named - - who stated that if I paid off the remainder of a balance that was owed for a vehicle loan I had with them then they would report it on my credit report as paid in full and they would release the pink slip. Besides the fact that I still disagree that i owed money as I made more than 5 years worth of ... |
TCF National Bank Consumer Loan problems when you are unable to pay October 18, 2016 - My loan was 33 days past due and I was threatened. I have the saved voice mails as examples.... |
TCF National Bank Consumer Loan shopping for a loan or lease September 12, 2016 - On - -, 2016 my husband and I contacted - - - to purchase a 2016 Ram 3500 Pickup Truck. The Finance Manager - - took our credit application. ( See Attached E-Mail ) He was also told by my husband that we were both Victims of Identity Theft, and had 7 year Extended Fraud Alerts on our Credit Bureau Reports. He was also told no loan could be considered until we were both contacted by any lenders. On - -, 2016 - - confirmed with my husband that we were approved for Financing from lender - -. On - -, 2016 we took delivery of our new vehicle. On - -... |
TCF National Bank Consumer Loan shopping for a loan or lease September 12, 2016 - On - -, 2016 I contacted - - - to purchase a 2016 - - Pickup Truck. The Finance Manager that took my credit application was - -. ( See Attached E-Mail with Information ) I told Finance Manager up front that I was a Victim of Identity Theft, had a 7 year Extended Fraud Alert on my Credit Bureau Reports, and no loan could be considered until I was personally contacted by any lenders. On - -, 2016 - - confirmed my Financing was approved from lender -. I took delivery of vehicle on - -, 2016. On - -, 2016 I received an Adverse Action Credit Not... |
TCF National Bank Consumer Loan problems when you are unable to pay August 27, 2016 - I am being harassed consistently by this company. I work as a - 84 hours a week for - of Massachusetts and my client needs -. This means I need my sleep and the call at all hours of the night and her ASPI. They have also recently contacted my employer 's mother and used public records of an incident years ago to negatively impact her judgment on my character. I am feeling unsafe as they have showed up at my house and I am upset. I have all sorts of documentation and even screenshots and texts... |
TCF National Bank Consumer Loan managing the loan or lease August 15, 2016 - My monthly statement does not include my payment amount from the previous month. There is no easy way to track the amount paid to principal and to interest. Therefore, I do not know if my payment is being properly applied each month.... |
TCF National Bank Consumer Loan problems when you are unable to pay August 1, 2016 - Due to being unemployed, I fell behind on my car loan payments. I was contacted, and tried to deal with the issue right away. I remained in contact with the lender, despite their poor communication skills. I could n't afford to pay the full amount ; so I was offered a deferment plan. I was to pay fees ( $95.00 ) immediately, and pay the loan amount $180.00, by -/-/-. I paid the $95.00 immediately on - - 2016 via -, using the loan companies pin number. They would n't accept my debit card ; or automatic payments, and said I had to use - -. I have a hard copy of the rece... |
TCF National Bank Consumer Loan taking out the loan or lease July 26, 2016 - Gateway Lending is reporting inaccurate and erroneous information regarding a loan that I had with them. Traded in this vehicle and asked for the payoff, the payoff amount was submitted in writing to - - -. After the trade in transaction was completed they reported to the credit bureaus that I owed them over - in arrearage to. In addition to this this company knowingly repossessed the car at one time knowing that it was in an active bankruptcy and that they were breaking federal laws.... |
TCF National Bank Consumer Loan managing the loan or lease April 15, 2016 - My car loan was funded by Gateway One Lending. They sent me a welcome letter, saying my statement is on the way. But they never sent me a statement. I called 2 times for a copy and none arrived so I paid over the phone. Then after several calls to gain online access, their page says there is no statement available for the - - due date. No one has given me a clear answer on where my statement is. ... |
TCF National Bank Consumer Loan taking out the loan or lease March 3, 2016 - case # - Lender made a direct false statement and committed and action against the statement they made as below " quoted from Gateway 1 '' please see below in quotes ; " Please note that Gateway has already submitted a request to the consumer reporting agencies that your account be reflected as in dispute. In addition, Gateway has ceased all collection activity associated with your account as we attempt to resolve the situation with the dealership in question. '' Gateway 1 has made the " claim '' that in addition to reporting my case to credit bureaus as in dispute, that Gateway 1 would, " ... |
TCF National Bank Consumer Loan managing the loan or lease February 17, 2016 - have an ongoing case ( - ). I am a victim of a fraudulent car loan. The vehicle I purchased throu h have Gateway One Finance is a Lemon vehicle and is not sellable. The partial response received from Gateway One through CFPB was the first written response to my situation with the lender. I was told as I stated in my previous complant filing by - at Gateway One that they do not send written notification of a fraud investigation and their findings to their customer. In Gateway One 's response, they sated that they have been reporting to the credit bureau that my account in a dispute status... |
TCF National Bank Consumer Loan managing the loan or lease February 16, 2016 - I have a current open case with Gateway One Lending ( - ). I was sold a vehicle with a rolled back odometer. The dealership I purchased the vehicle from, - has an owner, - - had the odometer rolled back on the vehicle 14 days before I purchased it. At the time I signed for the vehicle, - - presented a juxtaposed carfax showing the vehicle had no issues. All of the documents including those that I still have show that I was a victim of dealer odometer fraud ( Federal Crime - Dod Frank Act ). I reached out to Gateway One immediately upon receiving this information that I 've be... |
TCF National Bank Consumer Loan managing the loan or lease January 29, 2016 - I purchased a vehicle from a small car dealership in - Arizona. I had the vehicle for a little over a year now. I went to go trade the vehicle in at a big dealership and when the sales manager pull the - and - on the vehicle to find the vehicle 's odometer has been rolled back. I signed for a vehicle with - miles. It really has - miles. Earlier last year the dealer filed a restraining order on me because he stole my wifes car and he wanted to keep me away from it while he was ripped everything that we own out of the vehicle along the sums of about $1500.00 worth of items. The ... |
TCF National Bank Consumer loan shopping for a loan or lease November 13, 2015 - I received a letter about non approval of loan application with these reasons ; ( 1 ) lack of recent installment accounts. ( 2 ) insufficient length of credit history. ( 3 ) lack of recent information on auto loans or lack of auto loans. It also included credit score -. When I called I was told it was denied because I got the loan elsewhere. How can they deny a loan and send a letter with above reasons? - was the credit agency listed. ... |
TCF National Bank Consumer loan problems when you are unable to pay October 28, 2015 - Constant contact from Gateway One Lending to cellphone, employer, family, and friends. In one month contacted job over 50 times and left 32 voicemail on cellphone. Gateway has been advised previously on 2 occasions not to contact me anymore regarding debt, especially not at place of employment. On -/-/15, - with Gateway told the receptionist at my job that he need the office manager to provide him my employment information so that he can Garnish my wages. He has repeatedly contacted my employer pretending to be someone other than a debt collector. ... |
TCF National Bank Consumer loan problems when you are unable to pay August 31, 2015 - I have become between 30-45 days late on my auto loan. Gateway one is attempting to collect the debt. I spoke with a supervisor, - - today who told me my only option was to pay $470.00 today or my account would be out of his hands and reviewed for other action. I offered to make a payment dated for Friday - a mere 3 days later and was told that is unacceptable. - was vague and dismissive regarding what the next action would be. ... |
TCF National Bank Consumer loan managing the loan or lease June 18, 2015 - Gateway One - calls me several times per day on my cell phone ( as listed on my appliction ) and also calls references such as my family and discloses my financial information to them if I am more than 5 days late on my payment. The major issue is and the reason for my complaint is that they called a customer service number listed online for my employer. So it happens that I am in charge of the Customer Service team that answers that toll free number listed for my employer - -. This is very embarrassing and should never take place. I do not list - - on my application for credit ... |
TCF National Bank Consumer loan managing the loan or lease May 19, 2015 - This debt continues to show on my credit report. It is over - years old. I contacted Gateway 1 ( Gateway one ) to explain the debt issue in -/-/-, which is I signed for a vehicle for a family which after three months decided not to pay I gave them all of their information Social security numbers addresses and phone numbers.. Prior to that I contacted Gateway to find out what I should do, and was advised to turn the car into the nearest - Dealership which I did in -/-/-. The debt continues to show on my credit. ... |
TCF National Bank Consumer loan managing the loan or lease May 15, 2015 - I have a car loan through : Gateway One Lending & Finance- - - T-, -I believe this company has obtained information about my relatives to use to contact me illegally. I am requesting an attempt be made to find out how they were able to contact relatives to get in touch with me, when I never gave them information. This is a classic case of what the CFPB has tried to put a stop to from past episodes of badgering by lenders. This company has contacted my Grandfather who is a retired - - and his information is protected from the public. This is completely unacceptable for a Lende... |
TCF National Bank Consumer loan managing the loan or lease April 21, 2015 - Had a privacy issue when applying for a vehicle loan through - ( TCF Bank ). I got a call from the funding specialist because apparently they did not get all of the necessary information from the vehicle dealership. I was asked many questions over the phone, many of which were on other parts of the application. I was okay with this. However, there was a document missing that required my signature and my driver 's license was too dark so they needed another copy. I was emailed the document that needed to be filled out and signed. All good so far. Now comes the issue. They do not use secure e... |
TCF National Bank Consumer loan managing the loan or lease March 31, 2015 - I purchased a car in - in 2010. I financed the vehicle with Gateway One Lending. When I moved to - and reregistered the vehicle there, they transferred the title to the new state, which was their obligation as the lien holder. I moved to - last year, but Gateway did n't move the title this time as the loan was about paid off and - has a title fee that - does n't. When I paid off the car, Gateway informed me that they 'd left the title in - six months prior and I would have to get the title from them, submit for a new - title, and pay the $75.00 fee, all of which should h... |
TCF National Bank Consumer loan managing the loan or lease March 29, 2015 - I spoke to Gatewayone lending on - to remove the recurring payment from my loan since I had setup billpay with my bank. Gatewayone lending assured me several times on the phone I was not automatic payment from my checking. I mentioned the website said the word recurring '', the person on the phone said that they do not even have my checking account information on file. On - I noticed that my checking account was lower then usual. So I did some digging and found out that on - and - Gatewayone had stolen amounts equal to my auto loan payment from my checking account. I called Gatewa... |